Data Center Technical Lead

DATA CENTER TECHNICAL LEAD

Onsite Location: Kansas City, MO Shift: Onsite Mon - Fri. with possibility of some weekend and holiday work as required.

As a Data Center Lead, you will be spending more than 50% of the time working alongside Data Center Technicians in supporting installs, troubleshooting, and maintaining servers. The remaining time will be spent on daily onsite/area management of staff and other non-technical duties. You will play a crucial role in identifying and escalating opportunities within the clients infrastructure for efficiency and effectiveness improvements. Expansion of extensive knowledge and experience working with computers and related knowledge is expected along with added supervisory responsibilities. Prior leadership experience is required.

Desired Skills

• Server side technical knowledge and managing people
• High School Diploma
• Knowledge of and hands-on experience with computer hardware
• Extensive leadership competencies
• A high degree of professionalism, strong relationship skills
• High level of written and oral fluency in English
• Ability to learn new software quickly
• Able to safely lift and move a minimum of fifty (50) pounds

Expectations

• Oversees daily management of staff, including technicians
• Approve timecards
• Coach and mentor staff to achieve high-quality results and high performance
• Conduct regular one-on-one employee status meetings to provide performance feedback as well as annual performance reviews.
• Adhere to and apply the disciplinary process related to staff performance issues
• Provides explanations for operational performance results (explain why metrics/KPIs missed, met, or exceeded targets)
• Provides input and suggestions for improving operational performance and efficiency in the local environment
• Screen and schedule burst labor resources for short-term projects
• Screen for technical capabilities and a fit for the team then recommend hire of long-term resources (work with recruiting team to interview candidates and suggest hire for backfills and new positions)
• Assist in the onboarding and training of all new hires
• Collaborate and share best practices with Data Center Leads in other locations (drive increased teamwork across regions)
• Ensure local execution of key deliverables and metrics
• Other duties as assigned by management
• Work within Metas ticketing system and SLAs in support of the health of Metas server fleet
• First point of contact for IC4 technicians
• Perform root cause analysis of complex technical issues and drive resolution
• Hardware installation, rack, and stack, cabling, rack integration, provisioning, and decommission
• Responsible for assisting with projects (new capacity, as well as retrofits) and repairs throughout the data center
• Understand and debug hardware, and Linux and Windows OS-related issues using command-line tools and techniques
• Execution of turn-up/turn-down processes with support from ISOS
• Analyze data to diagnose systemic issues
• Work with internal hardware teams and vendors to help resolve complex technical issues, maintain high hardware quality levels, and influence future design to ensure ease of serviceability
• Identify and help create documentation for the global data center knowledge base
• Assist with process improvements and best practices in data center operations
• Participate in on-call rotation (once a month on call for a week after hours, first point of contact)
• Maintain an efficient, orderly hardware test lab operation within the production/non-production data center
• Device/system configuration
• Help develop global standards for processes, workflow, and automation roadmaps for tools that facilitate deployment, maintenance, and decommissioning of server hardware at scale. Lead process improvements and best practices in data center operations
• Provide cross-functional communication with other technical operations group
• Other tasks as required to support IT service on a local basis

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