The Product Operations Analyst is a key member of the Product Management team, responsible for supporting the operationalization of data center products across their full lifecycle - from concept and launch through scale and optimization. This role is responsible for translating customer requirements and commercial commitments into repeatable product standards, operational processes, and reportable metrics. This is a highly cross-functional role ideal for someone who thrives in ambiguity and start-up culture, enjoys building processes, systems, and tooling from scratch, and wants exposure to a broad range of functional business areas. This position demands a detail-oriented, self-starting approach with a strong ability to translate product decisions into execution.
Job Responsibilities:
Map, analyze, and optimize end-to-end operational workflows related to the product, from marketing and sales inquiry to provisioning and steady state operations
Coordinate documentation and reporting for lease commitment registers by managing stakeholder inputs, ensuring contractual obligations are accurately tracked
Support the definition and maintenance of standardized data center product offerings
Develop and maintain internal knowledge bases, playbooks, and training materials focusing on product specifications, configurations, and market positioning
Translate customer requirements into internal product, design, and operational specifications
Identify gaps and requirements for new tools or integrations within systems platform to improve operational efficiency, data integrity, and customer service
Develop and maintain dashboards, reporting, and analytics to measure product performance, timelines, and operational Key Performance Indicators (KPIs)
Provide organization with actionable insights derived from operational data, customer feedback, and usage patterns to inform product roadmap prioritization
Support launch readiness for new data center sites, assets, or customer deployments
Support customer-facing engagements with product positioning, technical specifications, and associated collateral
The successful candidate will have experience and practical expertise in the following:
Basic Qualifications
Bachelor’s Degree in Business, Engineering, Finance, or a related field
3+ years of experience in product operations or management, business analysis or a related role
2+ years of experience working in the data center industry
3+ years of experience in data analysis, reporting and visualization tools
3+ years of experience working with CRM, ERP, and provisioning/ticketing systems
3+ years of experience with Microsoft Office
Preferred Qualifications
Experience in a start-up and/or rapidly scaling company a plus
Exposure to hyperscale customers
Project or program management experience
Excellent analytical acumen with proven ability to translate complex data into clear, actionable recommendations and decisions, assess risk, and proactively recognize opportunities for organizational improvement
Exceptional written and verbal communication skills
Travel: This role includes up to 20% domestic and international travel.
Fleet Data Centers employees enjoy competitive compensation and comprehensive benefits, including 100% employer-covered medical, dental, and vision insurance, a 401K program, standard paid holidays, and unlimited PTO.
NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties to meet the organization's ongoing needs.
Fleet Data Centersisproud to be an Equal Opportunity Employer. Qualified applicants are considered for employment regardless of age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status. If you needassistanceapplying for any of our open positions, please contact us at info@fleetdatacenters.com