Description
Founded in 1989, CALNET, Inc. has become one of the fastest growing privately held companies in the Technology, Intelligence Analysis, and Language Services consulting arena. Headquartered in Reston, VA, CALNET employees deliver true value to our customers by employing best practices, world-class technologies industry expertise in every project. CALNET is ISO 9001, ISO 20000, and CMMI-Level III certified
As a Prime Government Contractor for U.S Treasury, we are currently searching for a talented Data Center Operations Manager in Washington, DC.
About the Job
You will be providing IT Infrastructure Operations Support Services (IOSS) to meet current and emerging operational requirements for the U.S Treasury’s IT Infrastructure environment as a Data Center Operations Manager.
Job Requirements
Have 5+ years’ experience managing Data Center Operations on a Government Contract. Data Center support is needed 365 days a year, twenty-four (24) hours a day, seven (7) days a week (24x7) at all primary Data Centers, or the ability to monitor and respond onsite within a pre-defined SLA. The Data Center operations and administration services are the activities associated with the provisioning and day-to-day management of the installed systems and software environment. Data Center operations services encompass major hardware and infrastructure software platforms including server platforms, databases, application servers, operating systems, IP-based networks, and remote access services.
The Data Center Operations Manager will be responsible for overall operation of data center contract staff; to include ensuring reporting, escalations and staffing are adequate to the task within this section. This may entail adjusting shifts to accommodate changing call volumes and ensuring that staff is properly trained for the types of tickets received.
Data Center Operations Support will entail:
• Responding to support requests from a variety of sources, customer generated emails, and a dedicated phone line used to report IT issues, requests for service, and inquiries pertaining to IT equipment and peripherals
• Providing resolution to commonly known issues as well as technical issues of exceptional complexity
• Logging all support requests into the incident management system
• Escalating the call/issue to higher Tier Federal support and/or external vendors or partner agencies when necessary
• On-Site core hours support is required from 7AM to 6PM.
• Designated On-call and/or off-hour response may be required for events like major system failures, security incidents and incident response exercises as designated by the Federal Program Manager.
• On Call personnel are expected to respond (reply to email or return phone call) within one hour and onsite within 2 hours.
The Data Center Operations Manager shall participate in Daily Standup briefings to the government PM and staff and shall provide content to the Service Desk for the Daily Status Reports (SITREP’s) for those meetings.
- Scheduling and triggering the remote deployment of applications, patches or fixes created by the Configuration Management team (Desktop Engineering).
- In conjunction with the Asset Management team record and\or verify the description, serial number, customer name, barcode, vendor information, and location of all deployed/received equipment in the asset management system (ITAM) for asset tracking purposes.
- Support data center consolidation efforts as we move systems from current to future locations.
- Support delivery of exceptional system usability, availability, and reliability to exceed customer and end‐user expectations.
- Ensure staff and critical systems are prepared to sustain emergency and adverse conditions by implementing predictable and practiced response procedures for both onsite and Disaster Recovery failover scenarios.
- Support Government customer in reducing operating costs by utilizing consolidation, virtualization, and capacity planning and performance management concepts and practices.
Data Center Manager will provide technical support in compliance with the performance standards described in the PWS including, but not limited to:
o Design and implementation services
o Equipment and tools related to Data Center Operations
o Administration, Monitoring, reporting and remediation in support of service delivery utilizing tools such as Orion SolarWinds and System Center Operations Manager (SCOM)
o Incident Management
o Change Management
o Configuration Management
o Release Management
o Provisioning
o Performance and Capacity Planning
Required Skills
- Bachelor’s Degree
- U.S Citizenship and Secret Clearance is required.
- ITIL Certificate
- CompTIA Security+
- 5+ years’ experience in managing a Data Center Operations and 10 years of overall IT Infrastructure experience.
This opportunity is in Washington, DC.
CALNET, Inc. offers a competitive salary and a generous benefits package. This package includes medical, dental, vision, life, short- and long-term disability insurances, a 401(k)-retirement savings plan, and generous leave time.
CALNET, Inc. is an Equal Opportunity Employer. EEO/M/F/D/V