Analysis Skills, Asset Management, Automation, Best Practices, Business Operations, Change Management, Communication Skills, Continuous Improvement, Corporate Policies, Cross-Functional, Data Management, Detail Oriented, Documentation, ITIL (IT Infrastructure Library), Identify Issues, Incident Management, Incident Response, Industry Standards, Information Technology & Information Systems, Inventory Management, Leadership, Lift/Move 50 Pounds, Logistics, Maintain Compliance, Materials Tracking, Network Operations Center, Network System Hardware, Operational Support, Operations Management, Organizational Skills, Physical Demands, Problem Solving Skills, Procedure Implementation, Project Management Professional (PMP), Regulations, Reporting Skills, Safety Process, Safety Training, Sales, Server Hardware, Standard Operating Procedures (SOP), Technical Operations, Time Management
As the Data Center Operations Manager, you will oversee all aspects of onsite data center operations, including the leadership of Data Center Technicians and logistics teams. You will be responsible for ensuring the secure, efficient, and reliable operation of critical data center infrastructure while supporting operational excellence and business objectives. This role operates within a highly secure, structured, and mission-critical data center environment supporting 24x7x365 operations. The work environment may include elevated noise levels, controlled temperature conditions, and frequent interaction with critical infrastructure and equipment. Success in this role requires strong attention to detail, sound judgment, and the ability to troubleshoot and resolve operational issues in both routine and urgent situations. Physical requirements include the ability to lift up to 50 pounds, as well as regular bending, stooping, climbing, walking, and standing for extended periods.
Responsibilities:
- Lead, supervise, and develop onsite Data Center Technicians, ensuring adherence to standard operating procedures, safety requirements, and operational best practices.
- Coordinate logistics activities, including inventory management, equipment movement, asset tracking, and material handling within the data center environment.
- Monitor data center operations and performance, responding to incidents and operational issues in a timely manner to minimize service disruption and downtime.
- Partner with cross-functional teams to plan and execute maintenance activities, infrastructure upgrades, and capacity expansion initiatives.
- Ensure compliance with company policies, customer requirements, industry standards, and applicable regulatory guidelines.
Maintain accurate operational documentation and provide regular reporting on operational status, asset health, and team performance.
- Support a culture of safety, accountability, and continuous improvement across data center operations.
Qualifications:
- Associate Degree (U.S.) or College Diploma (Canada) in Information Technology, Engineering, or a related field.
- 1+ year of experience managing data center operations and/or technical teams in a 24x7 operational environment.
- Experience with logistics operations, inventory management, and asset tracking systems.
- Exposure to IT hardware operations with experience supporting incident management and change management processes.
- Knowledge of data center infrastructure, including power, cooling, networking, and server hardware.
- Strong organizational, leadership, and communication skills.
- Ability to work effectively in a fast-paced, always-on operational environment.
- Familiarity with data center monitoring platforms and automation tools.
- Strong analytical and problem-solving skills with attention to detail.
- Bachelor''s Degree in Information Technology, Engineering, or a related field is preferred.
- 2-3 years of experience managing data center operations and technical teams is preferred.
- Industry certifications such as CDCP, PMP, ITIL, or comparable credentials are preferred
#LI-VR1 #Onsite
This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.
For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.
In addition, Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here.