Data Center Network Technician Lead

IDR is seeking a Data Center Network Technician Lead to join one of our top clients for an opportunity in Buffalo, NY. This role is integral to managing and troubleshooting complex network infrastructure within a high-density AI data center environment, ensuring peak operational performance.

Position Overview for the Data Center Network Technician Lead:

• Serve as the on-site Tier 3 escalation point for network and structured-cabling incidents across the site's AI infrastructure.
• Troubleshoot, diagnose, and resolve physical-layer faults, validate repairs, and drive rapid resolution of issues impacting customer workloads.
• Act as the escalation path for Tier 1 and 2 technicians, collaborating with Network Operations on more in-depth investigations.
• Own structured cabling and fiber infrastructure, interpreting device diagnostics to confirm successful repairs.
• Escalate out-of-scope issues to Network Operations with clear documentation, owning incidents through to resolution as the sole on-site network and ICT resource.

Requirements for the Data Center Network Technician Lead:

• You've been the on-site network or cable-plant specialist in a data center, owning physical-layer troubleshooting end to end.
• You know structured cabling and fiber deeply (testing, termination, fault isolation) and you read device diagnostics well enough to validate repairs.
• You have enough network fundamentals (TCP/IP, switching, optics) to bridge cabling and the network stack.
• You operate as the sole escalation resource on-site and take incidents through to resolution.
• You document rigorously, so Network Operations can pick up cleanly when an issue exceeds on-site scope.

$100,000-$150,000
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IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.

To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.

Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.

If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com