Data Analyst/Scrum Master

QED National

Plano, TX

JOB DETAILS
SKILLS
Agile Programming Methodologies, Analysis Skills, Backlog Prioritization, Business Intelligence Software, Certified ScrumMaster, Communication Skills, Computer Science, Consulting, Continuous Deployment/Delivery, Continuous Improvement, Data Analysis, Delivery Driving, Establish Priorities, Fortune 500 Customers, Government Organizations, IT Service Management (ITSM), IT Service Management (ITSM) Software, Information Technology & Information Systems, Kanban, Leadership, Lean Six Sigma, Metrics, Performance Analysis, Performance Metrics, Problem Solving Skills, Process Improvement, Product Engineering, Reporting Dashboards, Root Cause Analysis, Scrum Project Management and Software Development, ScrumMaster, Service Level Agreement (SLA), ServiceNow, Six Sigma, Sprint Planning, Standup Meetings, Time Management, Trend Analysis
LOCATION
Plano, TX
POSTED
30+ days ago

Position Title: ServiceNow Data & Delivery Optimization Lead

Location: Hybrid in Plano, TX

Position Status: Contract to Hire

Position Description:

We're seeking a high-impact ServiceNow Data & Delivery Optimization Lead who thrives at the intersection of data, Agile delivery, and continuous improvement. In this role, you will analyze ServiceNow data to uncover insights, enable data-driven decision-making, and improve end-to-end delivery performance-while also serving as a Scrum Master for one or more Agile teams.

Responsibilities:

Data Analysis & Insights (ServiceNow)

  • Analyze ServiceNow data (Incidents, Requests, Changes, Problems, Knowledge, CMDB, ITSM, and Agile modules) to identify trends, bottlenecks, risks, and systemic inefficiencies
  • Design, build, and maintain dashboards, reports, and KPIs focused on delivery health, throughput, cycle time, backlog aging, SLA performance, rework, and quality
  • Partner with product, ITSM, and engineering stakeholders to translate analytics into actionable insights and improvement recommendations
  • Conduct root cause analysis to identify drivers of delayed delivery, recurring incidents, and process breakdowns
  • Define and evolve metrics that measure value delivery, flow efficiency, team performance, and process effectiveness

Agile / Scrum Master Leadership

  • Grow into a Scrum Master role facilitating ceremonies including sprint planning, stand-ups, reviews, and retrospectives
  • Will learn to coach teams on Agile, Scrum, Kanban, and flow-based delivery practices, fostering a culture of continuous improvement
  • Proactively identify, escalate, and remove impediments impacting delivery and service performance
  • Promote data-driven decision-making using ServiceNow analytics and delivery metrics
  • Collaborate closely with Product Owners to improve backlog health, prioritization, predictability, and outcomes

Continuous Improvement & Delivery Optimization

  • Identify inefficiencies across end-to-end delivery workflows, including intake, prioritization, handoffs, approvals, and execution
  • Partner with leaders across IT, product, and engineering to design and implement process improvements
  • Support enterprise initiatives related to Lean, Agile maturity, operational excellence, and service reliability
  • Track, validate, and communicate measurable benefits (e.g., reduced cycle time, improved SLA compliance, increased throughput)

What You Bring (Required Qualifications)

  • Bachelor's degree in Data Analytics, Information Systems, Computer Science, Business, or equivalent practical experience
  • Strong hands-on experience analyzing ServiceNow data (ITSM, ITOM, and/or Agile modules)
  • Proven experience as a Scrum Master or Agile team facilitator
  • Solid understanding of Agile and Lean delivery frameworks (Scrum, Kanban, flow metrics)
  • Experience building dashboards and reports using ServiceNow Performance Analytics and/or external BI tools
  • Strong analytical, problem-solving, and critical-thinking skills
  • Excellent communication, facilitation, and stakeholder engagement abilities

Nice to Have / Preferred

  • Scrum Master certification (CSM, PSM, SAFe SM, or similar)
  • Advanced experience with ServiceNow Performance Analytics, Flow Designer, or custom reporting
  • Familiarity with delivery metrics such as cycle time, lead time, WIP, throughput, SLA attainment, defect escape rates
  • Experience working in large-scale or complex enterprise IT environments
  • Background in Lean, process improvement, or Six Sigma

About Seneca Resources:

At Seneca Resources, we are more than just a staffing and consulting firm, we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact.

When you work with Seneca, you're choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. We take the time to understand your goals and match you with roles that align with your skills and career path. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way.

About the Company

Q

QED National

QED National is a certified Women-Owned Business Enterprise with WBE certification in New York City, New York State, New Jersey and Delaware. A trusted IT advisor to both public and private sector customers, QED National is headquartered in New York City with offices in Albany, NY. Driven by 24 years of industry expertise and guided by strong, ethical practices, QED National helps clients achieve their business objectives by providing innovative IT consulting, reliable staff augmentation and scalable technology solutions that are custom tailored for their needs. Our outstanding service has earned us an extraordinary client retention rate of ninety-five percent.

PRACTICE AREAS

Cyber / Information Security

  • Assessments and consulting
  • Advanced security technologies and implementation support services

IT Management Consulting

  • Data Analytics
  • Project & Program Management
  • Enterprise Architecture and Systems Engineering
  • Governance, Risk & Compliance
  • IT Strategy

IT Staff Augmentation

  • Providing highly qualified, reliable consultants at cost-effective rates, backed by our reputation for integrity & professionalism

Technology Solutions

  • A comprehensive portfolio of products and services including, but not limited to RSA, Checkpoint, Information Builders, Commvault, EMC and Schneider Electric/APC

QED National is led by a strong management team, under the direction of founder and president, Colleen Molter.  Working with selected organizations, chosen for their outstanding products and support services, QED National delivers expert solutions ranging from IT assessments and governance to intelligent data storage and staff augmentation. It all adds up to comprehensive, customized IT business solutions.

Esteemed Clients and Sustained Growth

A New York City and New York State Certified Women-Owned Business Enterprise, QED National is a privately held company in continuous operation since 1993.  Recipient of New York City, New York State, Florida, California and Fortune 500 contracts, QED National is proud to have sustained success and growth, including “Inc. Magazine’s 5000 Fastest Growing Firms in America” for nine consecutive years —2009 through 2017. View our full roster of awards.

QED National humbly, yet firmly, acknowledges its reputation among its clients as a partner that responds diligently—and expeditiously—to provide the highest quality services. The QED National team ambitiously looks forward to all future opportunities to provide such services.

COMPANY SIZE
50 to 99 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1993
WEBSITE
http://www.qednational.com/