Data Analyst Operations

The Operational Data Analyst is embedded within the Operations organization and is responsible for turning operational data into insights, tools, and reporting that improve visibility, drive performance, and support data-informed decision-making across RJW's network. This role plays a critical part in enabling accurate measurement of Continuous Improvement (CI) initiatives, helping to validate savings and operational impacts through trusted data models and visualizations. As a core member of the Operations team, the Operational Data Analyst designs, builds, and maintains scalable reporting and analytics capabilities that align with day-to-day operational needs and broader organizational priorities. This individual will be a thought leader in operational analytics, a champion of data accuracy, and a key contributor to the company's mission of scalable excellence across warehouse, transportation, and logistics execution.

Essential Duties and Responsibilities

• Serve as the primary analytical resource for operational leaders, providing visibility into key performance indicators (KPIs) and operational trends across the network.
• Partner with cross-functional teams to identify, measure, and monitor Continuous Improvement (CI) initiatives, ensuring accurate, data-backed evaluation of cost savings and efficiency gains.
• Design and maintain scalable dashboards and reporting tools using Power BI, Excel, and SQL to support operational areas such as labor planning, throughput, inventory accuracy, space utilization, transportation, and customer performance.
• Develop processes to collect, clean, and standardize data across WMS, TMS, YMS, and other operational and business systems to ensure accuracy and accessibility for analytics.
• Conduct root cause analysis on operational anomalies (e.g., missed trailers, short picks, delayed shipments, inventory variances, service failures), providing actionable insights to operational leadership.
• Create forecast models and trend analyses to support staffing, order volume, and outbound capacity planning.
• Partner with operational leadership, CI, and IT to define reporting requirements, establish performance metrics, and automate recurring reporting tasks.
• Provide ad hoc analysis to support strategic projects, pricing evaluations, and customer-specific performance reviews.
• Act as a data steward and internal consultant, supporting adoption of a data-driven culture by helping team members interpret reports and understand key metrics.
• Assist in the documentation and training of reporting processes to ensure sustainability and reduce reliance on key individuals.
• Stay informed on industry benchmarks and analytics best practices to recommend tools, techniques, and strategies that support RJW's operational excellence.

Knowledge, Skills, and Abilities

• Exceptional attention to detail
• Champion fluid communication, collaboration, and continuous learning/improvement initiatives
• Ability to leverage cross-functional teams to achieve team, project, and organizational goals.
• Solve business problems by working both autonomously and within the construct of a team in a team oriented and collaborative environment.
• Own relationships and partnerships with key internal and external stakeholders.
• Understand requirements and how they translate in application features.
• Identify and communicate key insights and findings to appropriate team.
• Demonstrate commitment to quality and implementing best practices.
• Perform root cause analysis to identify and solve complex business problems.
• Curate business requirements for complex multi-function application projects.
• Help identify alternate solutions, perform cost benefit analysis, and feasibility studies.
• Help identify risks and develop mitigation strategies and tactics.
• Help evaluate, suggest, select, and implement cost-effective solutions to meet our need.
• Provide input on project schedule and accurate estimation of project deliverables.

Education and Experience

• Bachelor Degree in Information Systems, Supply Chain, Business Administration, Computer Science, or any related field required
• SQL knowledge is required
• Microsoft Power BI knowledge is preferred
• Experience in Warehousing or Logistics is preferred.
• Experience with Synapse or similar WMS software is preferred.

Work Environment:

• While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts, and fumes or airborne particles. The noise level in the work environment will range from quiet to moderately loud.

Employer Rights:

This job description is intended to provide general information about the Operational Data Analyst position. The above does not constitute an exhaustive list of the job duties to be performed by an associate holding the position of Operational Data Analyst, nor are the lists of the physical requirements and environmental conditions exhaustive. You may be asked by your supervisor or managers to perform other duties. Your performance will be evaluated in part based upon your performance of the job duties listed in this job description, as well as any job duties not specifically listed above that you may be asked from time to time to perform.

As with all positions, the duties and responsibilities are subject to change at any time as needs arise and at the discretion of the RJW Transport, Inc. The Company has the right to revise this job description at any time.

Employment-At-Will:

It is the Company's policy that all associates, other than those covered by a written individual employment or labor agreement with the Company that has been authorized in writing by the Company's Chief Executive Officer or Board of Directors, are not employed for any fixed term and are employed at the will of the Company for an indefinite period. Just as our associate's, reserve the right to resign their employment at any time for any reason the Company reserves its right to terminate an associate any time for any reason either with or without cause.

Neither this Job Description nor any of its individual terms constitute commitments between the Company and its associates as to the terms, conditions, or duration of employment, nor does it modify the prevailing Employment-At-Will relationship.