Description:
Analyzes quality data, trends and insights to create or generate business reports and analytics for internal groups or customers for product insights. This includes the collection, trending, and analysis of management review metrics and product performance data. Obtains and maintains data sets on which analysis is based. Collaborates with internal resources to identify and action specific data needs for the business.
Key Responsibilities
"Leads or guides product performance data projects by defining organizational needs and utilizing new or existing technology and tools to drive projects to completion
"Analyze customer complaints, events and other post marketing surveillance data by examining the data for patterns, trends and signals and investigating when necessary.
"Interacts with internal customers and across businesses to develop, maintain, and improve the criteria used to establish product complaint trending.
"Uses data to depict or highlight key organization trends. Collaborates with businesses to identify insights, trends and potential opportunities, interventions and solutions to demonstrate business value.
"Participates in periodic audits and analyses to ensure accuracy, optimization of systems and reporting as well as new analytic opportunities.
"Collects and tracks data and provides analysis through ongoing reporting, ad hoc analysis and partnership to share insights and ensure understanding within the business.
"Identifies and recommends opportunities to optimize system and reporting.
"Desired skills: Advanced Excel, Problem Solving, Project Management and Tracking, Cross-Functional Collaboration.
Quality System Requirements
In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.
Job Requirements
Required Qualifications
"BS degree
"7+ years of experience in data analytics, reporting, and problem solving within a technical field
"Partnering and consulting with leading programs. I.E. Program Management experience.
"Advanced knowledge of Microsoft Excel.
"Demonstrated problem-solving, critical thinking & data analysis capabilities.
"Strong communication skills with experience explaining technical concepts to technical and business partners.
Preferred Qualification
"Experience within Medical Device industry.
"Experience with Medical Device Quality data (e.g. complaints, product trending)
"Degree in Data Analysis, Mathematics, Statistics or similar quantitative field
"Experience in Project Management
"Experience with one or more of the following tools: PowerBI, SQL
Job Scope and Leveling Guidelines
Functional Knowledge
"Requires specialized and comprehensive technical and/or functional knowledge in own job function or field and has full understanding of other related job functions
"Leverages this knowledge to recommend new and/or improved work processes, typically at an area level impacting various teams
"Applies knowledge of business and industry best practices and how own area integrates with others to achieve objectives to drive results
Leadership
"Acts as a resource and mentor for colleagues with less experience
"May lead projects with manageable risks and resource requirements, often broader, cross-functional projects
The above statements are intended to describe the general nature and level of work being performed
by people assigned to this classification. They are not intended to be construed as an exhaustive list
of all responsibilities, duties and skills required of personnel so classified. Job-specific training requirements associated with responsibilities and tasks personnel perform are established and demonstrated through their individual learning plan.