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Data Analyst / Customer Advisor

JPC Partners

Audubon, Pennsylvania

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JOB DETAILS
SKILLS
Analysis Skills, Communication Skills, Corporate Communications, Customer Relations, Customer Satisfaction, Customer/Client Research, Data Analysis, Data Sets, Detail Oriented, Establish Priorities, Exceeded Sales Goal, Interpersonal Skills, Knowledge Base, Operations Processes, Pattern Analysis, Presentation/Verbal Skills, Problem Solving Skills, Research Skills, Sales Management, Team Player, Time Management, Top Sales Rep, Trend Analysis, Writing Skills
LOCATION
Audubon, Pennsylvania
POSTED
8 days ago
JPC Partners is looking for a Data Analyst / Customer Advisor that will provide intermediate level client management to member companies and other stakeholders. Relying on broad knowledge of the energy business, the Customer Advisor responds to customer inquiries, utilizing various research methodologies and internal support mechanisms. Perform data analytics and account management functions through analysis of call patterns and trends; and serves as the primary point of contact for quick hit member requests
MUST HAVE REQUIREMENTS
  • Excellent verbal and written communication and presentation skills
  • Excellent Data Analytics and strategic thinking skills
  • Ability to work on-site 3 days per week
  • Demonstrated ability to produce high-quality work products with attention to detail
RESPONSIBILITIES
  • Receive and process customer inquiries and/or issues and ensure timely and complete resolution of customer issues, inquiries are primarily phone and e-mail
  • Perform data analytics with large data sets
  • Exceptional research skills (primary and secondary)
  • Track all incoming inquiries to ensure accuracy and consistency in responses
  • Recommend frequently asked questions to be included in a knowledge base
  • Primary contact for assisting with quick hit customer requests
  • Anticipate problems and offer recommended solutions
  • Possess ability to communicate with member company representatives on a wide variety of issues and to represent company effectively and ensure total customer satisfaction with external customers
  • Possess a broad knowledge of company’s mission, structure, vision, values, operating principles and procedures including knowledge of existing and planned markets, major business functions, products and services and related strategies.  Possess general knowledge of the US energy industry
  • Manage multiple concurrent objectives, projects, groups or activities.  Work independently and use effective judgment in prioritization and time allocation
  • Demonstrate the ability to deal well with change
  • Relate well to all kinds of people; work effectively with individuals and groups at various levels in a constructive and collaborative manner; build and utilize effective working relationships in a matrix environment and across functional, departmental and divisional reporting lines
CORE COMPETENCIES
  • Problem Solving
    • Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and does not stop at the first answers.
  • Time Management
    • Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.
  • Drive for Results
    • Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Interpersonal Savvy
    • Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
  • Customer Focus
    • Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

About the Company

J

JPC Partners

JPC Partners

Founded in 2004, JPC Partners has established itself as a premier provider of top talent to employers throughout the Eastern United States from Start-ups to Fortune 500 companies.

Services

Retained Search

When it comes to executive searches, we know how important it is to find a partner who can understand your needs, recruit best-in-class talent, and work collaboratively towards a successful hire. With a deep understanding of our practice areas and solid, collaborative relationships with industry leaders, we drive top performance in the executive recruiting sector, delivering a better experience for both our clients and candidates.

Direct Hire Staffing

Focus on running your business while JPC handles the hiring process for you. We will evaluate the position; source qualified candidates; screen, interview, test and assess each one; and check backgrounds and references – all to ensure you hire a top performer.

Contract Staffing and Contract to Hire Staffing

Our clients can try out an employee on the job for a predetermined period of time, before making a full-time hiring decision. This allows our clients to evaluate the candidate in a true work setting to ensure a great fit.

JPC focuses on providing expert resources for each assignment based on your unique requirements developed through customer collaboration.

JPC is able to attract and retain technology experts and consultants through our sourcing network and data base built on over thirty years of business and information technology contacts including personal and professional referrals. We are able to attract and retain our IT consulting professionals with a compensation model that rewards excellence and places our consultants among the best paid in the industry while pricing our services at very competitive rates that provide value for our clients and keep our staff motivated.

JPC helps our clients place IT talent in the following and other areas:

  • CEO / CTOs / CIOs / VPs of IT
  • Application and Infrastructure Directors
  • Project Managers
  • Business Analysts
  • Database Administrators
  • Technical Writers
  • Network Architects and Administrators
  • Software QA / Testers
  • Systems Architects
  • Application Developers
  • Application Architects
  • Web Developers
  • Data Warehousing
  • Business Intelligence
  • IT Auditors
  • Network Engineers
  • Programmer Analysts
  • Mobile Application Developers

Temporary Staffing

Increase your workforce – without adding to your overhead. With JPC’s temporary staffing solutions, you’ll get the people you need, when you need them, to fill in for short- or long-term projects.

COMPANY SIZE
20 to 49 employees
INDUSTRY
Computer/IT Services
FOUNDED
2004
WEBSITE
http://www.jpcpartners.com