MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced DAS Technician in the Richmond, VA area to support the In-Building Wireless Solutions (IWS) team in our fast-growing Data division.
MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.
Job Summary
Supporting Advanced/Lead Technicians during a project. Demonstrating proficiency and quality during the installation of project-specific components and equipment that is consistent with manufacturer and company standards. Assisting in the installation and support of various cable types (coaxial, fiber, Cat 5/6, etc.) in commercial and residential environments to meet desired quality standards. Demonstrating the ability to use basic hand and power tools. Demonstrating the ability to work professionally at all job sites. Assisting in the completion of installations in a diverse range of buildings including stadiums, motor speedways, hospitals, schools, office buildings, and multi-family homes. Maintaining a safe and clean work area with orderly tools. Maintaining customer confidence by performing outstanding work.
Key Responsibilities
Oversee the health and performance of a set of DAS systems to ensure that KPIs are met and that required maintenance and repairs are made within Service Level Agreements. Receive, act on, update, and resolve tickets related to DAS troubles and Service requests. Interfacing as needed with Carrier and OEM resources as needed.
Requirements
1 year of technical experience, or a combination of related education/experience. Willingness to learn new technology and design plans and bills of material. Hands-on experience with project-specific OEMs. Ability to work flexible shifts and to adapt to technologies in public safety and wireless communications and equipment. Ability to read and understand technical drawings/schematics. Ability to work in a fast-paced environment, establish priorities, work independently as well as part of a team, and proceed with objectives with some supervision. Must be able to interact and communicate professionally. Proven track record of reliability, integrity, and responsibility. Performing Engineering C&I as necessary, responding to service requests and alarms, working with the Project Manager of the market to ensure all due outs are completed, and also responding to the Manager for the Managed Services team as needed. Candidate would be required to perform necessary reporting to both teams which will vary depending on the assignment.
Work Environment and Physical Requirements
The physical environment requires the employee to work inside and outside in heat/cold, wet/humid, and dry/arid conditions. While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; utilize personal protective equipment to prevent exposure to potentially hazardous materials, lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; be able to handle semi-frequent stressful conditions (cardiovascular), frequently work in outdoor weather conditions, frequently move equipment weighing up to 50 pounds, occasionally ascend/descend a ladder, operate a motor vehicle, frequently position self to maintain computers or other equipment as needed.
On-Call and Travel Requirements
On-call for critical systems, maintenance may be required. First shift hours Monday - Friday, with occasional 2nd or 3rd shift and weekends depending on project schedules. Travel as necessary to support company and customer needs.
About MCA
Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services - including two-way radio communications, vehicle uplift, security video, and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.
Our Culture
We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our "Service First DNA" culture. Service isn't just a motto for MCA, it's an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.
Equal Opportunity Employer
Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are "better together."
As one of the largest and most trusted Motorola Solution's partners in the U.S., MCA delivers world class voice, data, and video solutions that enhance the quality, safety, and productivity of customers’ operations and lives. We leverage a portfolio of products and provide an unmatched footprint of trusted technical staff from install through the lifecycle of the solution.
MCA is committed to a personal level of service and support. Our customers range from first responders, law enforcement, government agencies, school systems, hospitals, public utilities, commercial and manufacturing companies.
We are serious about our customers and our work, however, we don't take ourselves too seriously and feel employees do their best work in a supportive and fun environment. Our people are key to our success so finding great talent to join our growing company is vital.
Headquartered in Spartanburg, South Carolina, MCA has 37 full service locations and over 450 employees throughout the southeast providing customers with more access to service and support than any other Motorola channel partner.