| Onsite/Hybrid: Hybrid ( Min 50% Onsite); Flexible with days onsite! Site Locations: Seattle, WA Work Schedule: M-F; Standard Work Hours! Position Summary " The Specialist, Operations Readiness and Optimization (OR&O) plays a crucial role in ensuring compliance within Global Patient Operations. This position focuses collaborating with our Learning Management System (LMS) partners to ensure effective deployment of training, creating training content aligned with training standards and adult learning principles, supporting Change Management for Global Patient Operations, and supporting Deviations/CAPA investigations. Duties/Responsibilities " Content Creation: Creating content based on proposed CAPAs as needed to fill training gaps as identified from root cause analysis (RCA) investigations. " Instructional Design: Works with content SMEs to create training based off needs analysis. " Compliance: Ensure that training programs comply with relevant industry regulations and internal policies. " Deviations/CAPAs: Support SCLT deviations and investigations to capture unexpected events and propose strategies to mitigate recurrence of events. " Data Reporting: Generate and maintain regular compliance reports to share out to Global Patient Operations leadership for streamlined communication " System Integration: Work with IT and LMS administrators to integrate learning systems with other organizational tools and platforms. Actively engage in the identification, sharing, and adaptation of best training practices cross-functionally. " Client Learning Subject Matter Expert (SME): Create and maintain, as delegated, the Global Patient Operations training material in the Client DMS following training standards and guidelines for learning professionals within Client. " Change Management: Supporting contact for all Change Controls and Impact Assessments for Global Patient Operations. Track change-related deliverables and action timelines, ensuring alignment with business priorities and compliance expectations. Critical Competencies: " Quality mindset Able to adhere to standard policies and procedures and work within a controlled document management system (DMS). " Results oriented - A result-oriented individual, with a participative, strong personal work ethic, with a bias toward action. Establishes clear expectations, objectives, and priorities. Sets aggressive but achievable goals and consistently delivers. Diligently monitors progress and proactively addresses variances. " Flexible & Entrepreneurial skills - The ideal candidate must be able to navigate complex environments and ambiguous situations. They will be a change agent in a rapidly transforming organization. " Collaboration skills - Works effectively in a team-based organization, collaborates cross-functionally and builds alignment around goals and objectives. Readily builds consensus and achieves agreement on key initiatives and priorities. " Communication skills - Excellent communication and interpersonal skills. Effectively leads meetings. Strong presentation skills in both small and large group settings with internal and external stakeholders. Excellent listener; seeks broad input and feedback; frequent and effective follow-up. Reporting Relationship " Position reports to Senior Manager, Global Patient Operations Capabilities OR&O Qualifications " Bachelor's degree in Education, Life Science, Technical Communication, or a related field " Minimum 2-3 years of experience in quality and compliance systems " Excellent verbal and written communication skills. " Technical writing skills " Excellent project management and organizational skills. " Prefer minimum 3 years experience in learning and development Working Conditions: Exposure to hazards or disagreeable conditions: |