- Good understanding of Revenue management
- Ability to forecast and track revenue targets
- Overall owner and accountable for CSP program service delivery across multiple accounts
- Work in Tandem with Offshore Delivery Partner to ensure successful program and service delivery
- Build customer relationship and setup regular connect to ensure governance and business development with external and Internal customers
- Ensure Delivery Excellence and meeting of CSS Targets
- Work with Sales and PreSales team on RFI/RFPs to ensure complete understanding of scope of work, alignment with SoW for Delivery
- Ensure Program delivery plan development, resource loading plan, onboarding plan
- Ability to work on Presentations and Excel
- Ability to prepare quality reports
- Ability to ramp-up teams from internal, external and trainee pool
- Ensure understanding of Customer requirements, position/job description, Activities to be undertaken
- Ensure preparation of associates according to job requirements
- Facilitate a culture of learning and trust
- Facilitates trainings and learning opportunities
- Provide guidance and be a mentor to team members
- Identify and grooms Cyber Security leaders
- Monitor and evaluate team member performance
Qualifications:
- 16+ years of experience
- Good knowledge of Banking, Financial Sector, and Insurance industry
- Ability to quickly learn new technologies
- Certifications: CISSP / CCSP
- Possess strong analytical thinking and critical thinking skills; and a proven ability to take a large complex problem, and break it down into smaller manageable stories
- Must be able to work independently with minimal guidance and supervision
- Ability to influence others and negotiate
- Detail oriented with strong communication skills
- Excellent business problem-solving skills
- Ability to communicate at all levels of customer organization
- Ability to represent during RFP defense and solutioning
- Ability to work in a Global delivery model
- Must be a go-getter with ownership mindset
- Ability to build trust with all stakeholders
- Have Strong business acumen and customer centric mindset
- Ability to take decisions with a Win-win outcome
- Ability to create strategy and plan
- Must have learning aptitude and keep close to current technologies
- Have a Leadership mindset to ensure self and team growth
- Be a leader, have strategic thinking and ability to come up with improvements in current ways of working, improve and forge new relationships
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.