Cyber Support Center (CySC) Director of Operations

The CySC Director of Operations works directly for the CySC Manager and Government Service Owners to deliver top-notch customer service and respond to the dynamic needs of the user base to meet the diverse missions of the Air Force in the NCR.

Primary Responsibilities:

• Serve as the Operations Team lead supporting 24/7 monitoring of AFNCR system health, ensuring the personnel cover all shifts and adhere to standard operating procedures.
• Work directly for the CySC Manager and Government Service Owners to deliver top-notch customer service and respond to the dynamic needs of the user base to meet the diverse missions of the Air Force in the NCR.
• Coordinate across production and functional work centers in the delivery of the full span of IT services across the supported enclaves and geographic locations.
• Act as a liaison between the 844CG work centers and supporting external service providers.
• Identify opportunities to continuously improve service delivery and expand capabilities that enable additional missions for supported users.
• Perform tasks within specific timelines with little or no oversight.
• Utilize excellent communication skills, written and verbal, to be able to effectively document solutions and obtain requirements from customers.
• Develop working relationships with Technology vendors and partners.
• Ensure they have a strong understanding of relevant IT technologies, both user-facing and back-end infrastructure technologies.
• Ensure technicians restore circuits, isolate faults, conduct quality control testing, perform trend analysis, performance monitoring, and status reporting.

Basic Qualifications:

• BS degree and 12+ years of prior relevant experience or a Masters degree and 10+ years of prior relevant experience, additional years of experience, certifications, specific Air Force IT systems experience accepted in lieu of a degree.
• 10+ years' experience operating Air Force IT systems and services and or similar DoD IT systems and services.
• Familiarity with DoD and Air Force standards, policies, and enterprise solutions.
• Experience with complex, multi-site DoD enterprise IT environments of the size, scale, and scope of the AFNCR enterprise.
• Must be a U.S. citizen.
• Current DoD Secret Clearance.

Preferred Qualifications:

• Master's Degree in a technology field.

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Original Posting:

May 20, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $116,350.00 - $210,325.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.