| Location | Richland County, SC (Remote) |
| Salary | $45,721–$53,100 Per Year |
CWS Case Manager - Intake / 61013964
Salary
$45,721.00 - $53,100.00 Annually
Location
Richland County, SC
Job Type
FTE - Full-Time
Job Number
190860
Agency
Department of Social Services
Division
Human Services
Opening Date
07/27/2026
Closing Date
8/3/2026 11:59 PM Eastern
Class Code:
GA14
Position Number:
61013964
Normal Work Schedule:
Other
Normal Work Schedule (Other):
Sunday - Thursday 8:30 a.m. to 5 p.m.
Pay Grade
GEN07
Hiring Range - Min.
$45,721.00
Hiring Range - Max.
$53,100.00
EEO Statement
Equal Opportunity Employer
Agency Specific Application Procedures:
All applicants must apply online. All correspondence from DSS Human Resources will be made through electronic mail, unless otherwise indicated.
Veteran Preference Statement
South Carolina is making our Veterans a priority for employment in state agencies and institutions.
Job Responsibilities
SPECIAL NOTICE: This is a remote position and may be performed from anywhere within the state of South Carolina.
Do you have a passion to provide meaningful work in the community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of children, families, and vulnerable adults? Then the South Carolina Department of Social Services has the right job opportunity for you.
Job Duties:
The Intake Case Manager is responsible for taking a high volume of calls regarding alleged abuse and/or neglect of children and vulnerable adults, conducting a phone interview with each caller and assessing the risk of harm to the child/adult involved in the situation accurately and efficiently. Responsible for entering all gathered information into a database while conducting the interview over the phone in order to create an intake. The Case Manager is also responsible for using all available information to complete the intake and make a screening decision. Assigned work hours are Sunday to Thursday 8:30 a.m. to 5 p.m.
Utilize interviewing skills to take referrals of child and adult abuse and neglect and provide excellent customer service to all reporters in accordance with DSS policy, Agency Mission, and GPS Practice Model.
Document all information in CAPSS thoroughly and accurately.
Utilize all available systems, conduct research, and analyze information.
Utilize critical thinking skills to make recommendations for further services based on DSS policy and South Carolina statute.
Ensure phone coverage during working hours and manage phone system configuration.
Assist counties with support as requested.
Work holidays and on call as needed.
Maintain child welfare certification. Complete 20 hours of training yearly to include certifications that are required yearly. Is encouraged to attend and participate to assist with skills and development growth.
Maintain an active routine of self-care and pursues support when necessary to minimize the threat of secondary trauma to physical and mental health. Understand the impact of trauma on families and secondary trauma on child welfare staff and applies principles to support families and staff.
Require monthly travel to a local DSS office for software updates.
All other duties as assigned.
Minimum and Additional Requirements
A Bachelors Degree in Social Work, Behavioral Science, or Social Science.
A Bachelors Degree in any other field and one (1) year experience in a related field.
Selected positions may prefer a Masters Degree. Child welfare experience highly desired.
Additional Comments
This application for employment with the SC Department of Social Services must be completed in its entirety. A resume may be included; but shall not be substituted in lieu of the completion of this application in part or in whole. "See Resume" is not acceptable information for the completion of any part of the requirements of this application. If such is submitted, this employment application will be considered incomplete and may not be forwarded as eligible for consideration to hiring managers.
Must possess a valid drivers license and have access to and be able to operate a motor vehicle. Individuals must comply with necessary field work assignments. Assigned work hours are Sunday to Thursday 8:30 a.m. to 5 p.m.
If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer.
The South Carolina Department of Social Services offers an exceptional benefits package that includes:
DIVISION: Child Welfare Services / Richland County
With the recent implementation of the Child Welfare salary plan funded by the General Assembly beginning in July 2021, front line case managers and team leaders (supervisors) will not only earn higher starting salaries when joining DSS than in previous years, but will also enjoy supplements to their starting salaries upon completion of training and competencies, attainment of BSW/MSW degrees for front line case managers, annual increases for years of continuous service, and salary increases upon attainment of established competencies/certifications for moving into Level 2 and Level 3 salaries.
New Child Welfare case managers will earn a starting salary of at least $45,721 during initial certification, depending on education level and degree type, with up-front starting salary supplements of 2.5% ($46,865) and 5% ($48,006) for candidates holding a Bachelor of Social Work (BSW) or a Master of Social Work (MSW) degree, and 10% ($50,293) for team leaders (supervisors), respectively. Following completion of training certification, assignment of caseloads with one year of completed experience, quarterly adjustments will be made to move successful trainees into the Level 1 salary bracket and will receive at least a 15% salary increase (adjusting their salary to $52,843, $54,165 or $55,400 depending on degree type), and $58,125 for team leaders (supervisors) at that time.
Annual salary increases of up to 0.50% per year will be awarded on a quarterly basis for each consecutive year a Level 1 case manager remains in his/her class/position.
In January of 2022, DSS rolled out additional opportunities for case managers to progress from Level 1 to Levels 2 and 3, with increases in salary averaging 2.5% for each increase in the case manager's level of expertise under the salary plan. Level 2 and 3 child welfare staff will also see accelerated annual increases of 1% to 1.5% per year awarded for each continuous year served in his/her class/position. Progression from Level 1 to Levels 2 and 3 requires completion of specified requirements in the Advancement Pathway which include additional training, skill development, and practice model aligned competencies that increase in complexity as the career path progresses. Case reviews, data compliance reviews, field observations and employee self-assessments are used by supervisors to evaluate eligible employees' demonstration of competencies and skills prior to approval to advance to the subsequent level.
Benefits for State Employees
The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.
Insurance Benefits
Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.
Retirement Benefits
State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.
Workplace Benefits
State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
01
Have you ever been terminated or forced to resign from any job? If yes, please explain.
02
I understand that supplemental questions are considered part of the official application. Any misrepresentation will result in disqualification from employment. Please complete the state application to include all current and previous work history and education. If there are periods of time when you were not employed, you must also list those periods on your employment application. A resume cannot be submitted for completed work history and education sections of the employment application. The employment application may be considered incomplete and may not be forwarded. I have read and acknowledge the above.
03
I understand that by completion and submission of this application, that if I possess educational credentials that qualify me for the available position(s) and in the event I am offered a position with the SC Department of Social Services, I will be required to provide a certified official transcript within two (2) weeks of employment.
04
If you selected "Yes" that you are a veteran in the Agency-Wide Questions, are you able to provide a Member 4, Service 2-Copy, or NGB22 DD-214?
05
Have you ever been employed by the State of South Carolina?
06
How did you hear about this job opportunity?
07
If you selected "Other" or "DSS Employee" in the previous question, please list the source below.
08
Have you completed an internship with the SC Department of Social Services?
09
Which of the following best describes your highest level of completed education?
10
Please select your academic status below:
11
Do you have at least one (1) year of experience in Social Services (Ex: casework, teaching, counseling, determining eligibility for programs)?
Required Question
Employer State of South Carolina
Agency Department of Social Services Address 1535 Confederate Avenue Extension
Columbia, South Carolina, 29201
Phone 803-898-7315 ext. 2
The language used in this document does not create an employment contract between the employee and the agency. This document does not create any contractual rights or entitlements. The agency reserves the right to revise the content of this document, in whole or in part. No promises or assurances, whether written or oral, which are contrary to or inconsistent with the terms of this paragraph create any contract of employment.