Customer Experience Associate
Reports to: Branch Manager
Location: Omaha, NE
Who This Role Is For
You’re proactive, detail-oriented, and take pride in doing things right the first time.
You move quickly without sacrificing quality, adapt easily when priorities shift, and communicate professionally with both customers and teammates.
If you take ownership, stay organized, and thrive in fast-paced environments—this role is for you.
Position Overview
The Customer Experience Associate is central to branch operations—supporting customers, enabling sales, and keeping day-to-day processes running smoothly.
This role blends customer service, sales support, and warehouse operations, acting as the link between customers, sales, vendors, and internal teams.
What You’ll Do
Customer Service
- Assist customers in person and over the phone with orders, quotes, and inquiries
- Manage returns, exchanges, and warranty claims
- Communicate proactively to resolve issues quickly
Sales Support
- Qualify and route inbound leads (calls, email, web, walk-ins)
- Maintain accurate CRM/ERP records and follow-ups
- Prepare quotes and support the sales process through close
Operations & Process
- Maintain organized systems, tools, and documentation
- Support vendor coordination and onboarding efforts
- Identify inefficiencies and suggest improvements
Warehouse Support
- Pick, pack, ship, receive, and stock inventory
- Maintain a clean, safe showroom and warehouse
- Step in as needed to keep operations running smoothly
- Lift up to 70lbs
What Makes You a Fit
- High attention to detail with a strong sense of urgency
- Self-motivated and quick to learn
- Strong communicator—professional and collaborative
- Organized, dependable, and accountable
- Comfortable multitasking and reprioritize throughout the day
Qualifications
Required:
- High school diploma or equivalent
- Strong communication and organizational skills
- Experience with Microsoft Office and CRM/ERP systems
Preferred:
- Some college or associate degree
- Experience in customer service, inventory, or ERP systems
Physical & Work Environment
- Ability to lift up to 70 lbs occasionally
- Active role (standing, walking, bending, lifting)
- Fast-paced showroom and warehouse environment
Why Join
- Competitive pay + performance incentives
- Profit sharing & retirement (SEP IRA)
- Medical, dental, and vision benefits
- Growth opportunities and promote-from-within culture
Next Steps
As part of the hiring process, candidates will complete a brief personality assessment: https://go.cultureindex.com/p/sqcCEkDmQCPqlg
PandoLogic. Keywords: Customer Retention Specialist, Location: Omaha, NE - 68182