Adult Learning, Analysis Skills, Arterial Lines, Best Practices, Call Centers, Coaching, Communication Skills, Continuous Improvement, Customer Escalations, Customer Support/Service, Customer Training, Documentation, High School Diploma, Knowledge Management Systems, Lean Six Sigma, Maintain Compliance, Organizational Skills, Performance Analysis, Performance Metrics, Performance Reviews, Quality Assurance, Quality Metrics, Regulatory Compliance, Reporting Skills, Training/Teaching
A-Line Staffing is now hiring Spec 1, Customer Training in San Antonio, TX.
If you are interested in this Spec 1, Customer Training position, please apply to this posting.
Spec 1, Customer Training Compensation
- $19.00 per hour paid biweekly
- Benefits available to full-time employees after 90 days of employment
- 401(k) with company match available after 1 year of service (on eligibility dates)
Spec 1, Customer Training Highlights
- Contract assignment with potential to be hired permanently based upon attendance, performance, and business needs
- Schedule: Monday–Friday, 7:30 AM – 4:30 PM
- On-site role: (San Antonio, TX)
Spec 1, Customer Training Responsibilities
- Provide training on handling all forms of customer contact (calls, chat, and email) and deliver individualized feedback to Customer Care associates across the U.S. region
- Create and/or deliver entry-level and advanced training using the ADDIE instructional methodology
- Analyze quality and training data to develop personalized training and coaching plans
- Provide QA reporting to supervisors and manager
- Identify training gaps from customer escalations and develop coaching/training solutions
- Support and update the Knowledge Management System, job aids (roadmaps), and tools used by the department
- Follow all company/department/quality system procedures and policies
- Identify best practices, recommend continuous improvements, and participate in Lean/Six Sigma or other CI projects
- Provide input into associate performance evaluations and help ensure compliance with business/regulatory guidelines
Spec 1, Customer Training Requirements
- High School Diploma / GED
- Attendance is mandatory for the first 90 days
- Ability to train/coaching others with a professional, clear communication style
- Comfortable working with performance/quality metrics and reporting
- Strong organization skills and ability to maintain/update training materials and documentation
Spec 1, Customer Training Preferred Qualifications
- Experience delivering training in a customer care/call center environment
- Familiarity with ADDIE and adult learning principles
- Experience supporting QA, coaching plans, and continuous improvement initiatives (Lean/Six Sigma exposure is a plus)
If you think this Spec 1, Customer Training position is a good fit for you, please apply to this posting!
JOB ID 169078
A
A-Line Staffing Solutions LLC
A-Line Staffing Solutions is a premier staffing company that supplies professionals to the Healthcare, Insurance, Pharmaceutical, and Information Technology industries. Founded in 2004, A-Line Staffing Solutions has been a leader in matching talented individuals to the jobs that our clients NEED to fill. We are experts at offering creative staffing solutions to employers, and we are hiring every day. A-Line Staffing can offer short-term, long-term and direct-hire opportunities to professionals across the United States. We hire only the most qualified and talented individuals in the country. Our recruiting, selection and stringent screening processes have strengthened our reputation for delivering quality customer service and unbeatable talent. For our commissioned clients, A-Line Staffing closely follows the standards and practices established by The Joint Commission. For all of our clients and employees, our commitment to continual improvement combined with a strict code of ethics provides an atmosphere of respect and unparalleled professionalism. To find out how A-Line Staffing Solutions can share our talent with you, please contact us today. We are eager to include you among our most valued and satisfied clients. If you are a professional and would like to learn more about open opportunities in your area, please contact us today. We are always searching for talented and enthusiastic professionals
1,000 to 1,499 employees
Staffing/Employment Agencies
http://www.alinestaffing.com/