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Customer Technical Support Specialist (NEN)

Bowhead / UIC Technical Services

Dahlgren, VA

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JOB DETAILS
SKILLS
Administrative Skills, Communication Skills, CompTIA Security+, Computer Maintenance, Computer Systems, Configuration Management, Content Management, Data Migration, DoD Directive 8140, DoD Directive 8570, Hardware Administration, High School Diploma, IAT - Information Assurance Technical, Identify Issues, Information Technology & Information Systems, Information/Data Security (InfoSec), Local Area Network (LAN), Microsoft Active Directory, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Windows Operating System, Microsoft Word, Multitasking, Network Security, Office Suites, Presentation/Verbal Skills, Problem Solving Skills, Procedure Development, Progress Reports, Secret Clearance, Security Clearance, Software Administration, Status Reports, Systems Administration/Management, Team Player, Technical Support, Time Management, Training/Teaching Materials, United States Citizen, United States Department of Defense (DoD), Wide Area Network (WAN), Writing Skills
LOCATION
Dahlgren, VA
POSTED
11 days ago

Overview

CUSTOMER TECHNICAL SUPPORT SPECIALIST (NEN) (RDTE)

Bowhead has a job opening for a Customer Technical Support Specialist (NEN) in Dahlgren, VA. The candidate will provide customer support and technical assistance to users of a specific organization at the Naval Surface Warfare Center Dahlgren Division (NSWCDD).

Responsibilities

  • Apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. Specific support consists of troubleshooting hardware, software, and network related issues.
  • Assist users with data migrations whenever the user's system is Tech Refreshed.
  • Monitor the organizational mailbox to ensure that all users receive timely support in response to their requests for assistance.
  • Provide public folder management support (e.g., permission and administrator roles).
  • Provide share drive management including administrative responsibilities, training content managers, and configuration management duties.
  • Maintain and develop IT related procedures required to support the organization.
  • Provide support to Information Management/Information Technology/and Information Assurance related data calls required of the Department Information Officer (DIO).
  • Provide input for the preparation of a monthly progress and status report.

Qualifications

  • Requires a minimum of two (2) years of experience.
  • High School Diploma required. Bachelors Degree preferred.
  • Must demonstrate strong troubleshooting skills along with strong analytical and problem solving skills.
  • Must demonstrate the ability to multi-task and work with others to resolve IT related issues.
  • Requires an understanding of current Microsoft supported Windows operating systems.
  • A high level of competency in both written and oral communications skills is strongly desired.
  • Must be DoD 8570 IAT level II compliant (e.g., Security+) at time of hire.
  • Knowledge in the installation, maintenance, and administration of computer systems in a LAN/WAN environment is a plus; but not required.
  • Familiarity with the Department of Defense (DOD) networking and security accreditation processes and procedures is a plus; but not required.
  • A working knowledge of Windows Active Directory and current NMCI policies and procedures are strongly desired.
  • Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint.
  • Ability to communicate effectively with all levels of employees and outside contacts.
  • Strong interpersonal skills and good judgment with the ability to work alone or as part of a team.

Physical Demands:

  • Must be able to lift up to 10-15 pounds
  • Must be able to stand and walk for prolonged amounts of time
  • Must be able to twist, bend and squat periodically

SECURITY CLEARANCE REQUIREMENTS: Must be able to obtain/maintain a security clearance at the Secret level. US Citizenship is a requirement for Secret clearance at this location. 

About the Company

B

Bowhead / UIC Technical Services

UIC Government Services (UICGS) and its Bowhead family of companies are a division of Ukpeaġvik Iñupiat Corporation (UIC), an Alaskan Native Corporation (ANC). UIC is one of the largest ANC’s in Alaska, and combined with UICGS/Bowhead, we offer a wide variety of services to defense and civilian government agencies that reach across multiple disciplines, the U.S., and the world. With our excellent management team and great range of services in the areas of Information Technology, Logistics & Marine, Manufacturing & Products, Program Management and Operations, and Systems & Technology, we perform over 250 contracts worldwide with innovative business solutions in areas such as engineering, maintenance services, manufacturing, information technology, program support, logistics/base support, and procurement. Collectively, our 3,500+ employees of the Bowhead family of companies, UIC, UIC Government Services, UIC Government Construction, and UIC Commercial remain committed to delivering quality results to ensure our customers’ success. Headquartered in Virginia, we are a fast-growing, multi-million-dollar corporation consistently recognized as one of the top 25 8(a) certified small business companies for government contracting.

COMPANY SIZE
2,500 to 4,999 employees
INDUSTRY
Real Estate/Property Management
EMPLOYEE BENEFITS
Employee Referral Program, Flexible Spending Accounts, Tuition Reimbursement, Life Insurance, Military Leave, Professional Development, 401K
FOUNDED
1999
WEBSITE
https://www.bowheadsupport.com/