CUSTOMER SVC/DEPT MANAGER ON DECK

Kroger

Nashville, TN

JOB DETAILS
SKILLS
Coaching, Communication Skills, Customer Experience, Customer Service Management, Customer Service Operations, Customer Support/Service, Equipment Maintenance/Repair, High School Diploma, Inventory Management, Mathematics, Operations, People Management, Performance Reviews, Promotional Programs, Quality Assurance, Regulatory Compliance, Safety Compliance, Safety Standards, Sales, Set Goals, Team Lead/Manager, Team Player, Training Program, Training/Teaching, Willing to Travel
LOCATION
Nashville, TN
POSTED
1 day ago

This role involves completing a 4-12 week training program (internal 4-6 weeks, external 8-12 weeks) to prepare for a department manager position.
Travel within the division to train and provide relief, ensuring an outstanding customer experience through exceptional service.
Establish a safe, clean environment to encourage repeat business, and achieve sales, profit, and quality assurance goals.
Supervise all departmental functions, support daily Customer Service operations, and promote a friendly, respectful workplace aligned with company core values.

Qualifications include strong communication skills, stress management, basic math, and collaboration abilities. Preferred: high school diploma or GED.
Responsibilities encompass team leadership, goal setting, scheduling, compliance with laws and safety standards, inventory management, promotional planning, and coaching associates.
Ensure proper equipment maintenance, safety protocols, and inventory accuracy. Supervise and evaluate staff performance, fostering a positive, productive environment.

About the Company

K

Kroger