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Customer Support Technician/Specialist :: Pompano Beach, FL & Boca Raton, FL (Onsite)

ARK Solutions, Inc.

Boca Raton, FL

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JOB DETAILS
SKILLS
Audiovisual, Automation, Communication Skills, Computer Certifications, Computer Science, Computer Security, Computer Skills, Computer Systems, Computer Workstations, Customer Service Evaluation, Customer Support/Service, Documentation, High School Diploma, Identify Issues, Information Systems/Technology IS/IT Administration, Information Technology & Information Systems, Lift/Move 50 Pounds, Mentoring, Multitasking, Network Administration/Management, On Call, Problem Solving Skills, Quality Assurance, Team Player, Technical Support, Technical Training, Videoconferencing, Willing to Travel
LOCATION
Boca Raton, FL
POSTED
10 days ago

Customer Support Technician/Specialist

Duration: 10+ months

Location: Onsite at Pompano Beach, FL & Boca Raton, FL

Seeking for a Customer Support Technician/Specialist, where you'll provide expert-level technical support and ensure the stability and security of end-user computing environments. This role involves advanced troubleshooting, IT infrastructure support, process automation, and mentoring junior IT staff.

Job Responsibilities:

  • Mentor Junior IT Staff and provide end-user training on new technologies
  • Assist in file restores and basic network status checks
  • Diagnose and resolve high-level technical issues related to hardware, software, and network infrastructure
  • Coordinate audiovisual setups and video conferencing support
  • Manage and remediate workstations with security vulnerabilities
  • Participate in after-hours on-call rotation
  • Contribute to IT projects and finalize internal documentation
  • Travel to remote locations to provide support as needed

Required Skills:

  • High school diploma or equivalent; additional certifications are a plus
  • Minimum two years' experience in customer service and quality assurance
  • Experience using a ticketing system and monitoring trends
  • Strong technical troubleshooting skills with hardware and software issues
  • Ability to manage multiple priorities and work independently or as part of a team
  • Excellent problem-solving and communication skills
  • Ability to lift up to 50 pounds

Required Skills:

  • Associate's or Bachelor's Degree, or technical institute degree/certificate in Computer Science, Information Systems, or related field, or equivalent work experience
  • 0 to 1 year of IT work experience in computer systems or support
  • Learner/entry-level role providing Tier 1 support of low to medium complexity

About the Company

A

ARK Solutions, Inc.