Cellular Telephone, Coaching, Communication Skills, Customer Relationship Management (CRM), Customer Service Management, Customer Support/Service, Customer/Client Research, High School Diploma, Marketing, Organizational Skills, Product/Service Launch, Promotional Programs, Record Keeping, Retail Sales, Sales, Sales Management, Sales Strategy, Service Delivery, Smartphones, Wireless Communications
As a Customer Support Specialist , you'll advocate for local households with a competitor’s heart and a coach’s care, ensuring every wireless experience feels tailored, trusted, and truly top-tier.
The Customer Support Specialist makes sure every customer’s smartphone is synced, their plan makes sense, and they’re using tools like Mobile Hotspot like a pro, because in the game of connectivity, execution wins championships.
Why the Customer Support Specialist Role Matters
The sale is just the opening whistle, not the final score.
Our Customer Support Specialists step in as the closers, making sure Salem households never lose momentum.
By turning every cellphone plan into a long‑term victory, they deliver service that feels like overtime dominance.
Key Responsibilities of the Customer Support Specialist
- Provide expert support on AT&T smartphones, wireless plans, and service agreements, clearly explaining features and benefits.
- Review household mobile usage to recommend tailored AT&T plan adjustments, upgrades, and add‑ons that maximize value.
- Manage customer relationships by processing plan changes, device upgrades, and activations with accuracy and compliance.
- Resolve service barriers and smartphone issues, coordinating device setup and advanced support to ensure seamless connectivity.
- Maintain precise CRM records, tracking feedback and resolution trends to improve AT&T’s local sales strategies.
- Collaborate with fellow Customer Support Specialists to align customer insights with AT&T product launches, promotions, and wireless plan updates.
What We’re Looking For in a Customer Support Specialist
- High school diploma or GED required; Bachelor’s degree in Business, Communications, Marketing, or Technology preferred but not required.
- Experience in customer support, account management, or retail sales, with a proven ability to build long‑term loyalty in the residential cellphone market.
- Strong communication and active listening skills to resolve AT&T service concerns, explain wireless plan details, and establish trust with diverse customer groups.
- Organized, proactive, and resilient mindset with the competitive drive to thrive in fast‑paced, goal‑oriented team environments.
- Proficiency in digital account management tools and CRM platforms to ensure accurate AT&T customer reporting, compliance, and seamless account updates.
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