Customer Support Specialist

Summary of Position:
Provides an exceptional customer experience to the customers (policyholders, agencies and contractors) of Security First Managers (Company). Supports customers with underwriting, billing, policy, and claim status related inquiries, and responding to other general inquiries. Provides timely and accurate information to customers with the goal of providing first-contact resolution (FCR). Work is performed under close supervision with minimal latitude in the use of initiative and independent judgment.

Minimum Requirements:

• High school diploma or equivalent
• One (1) year of contact center environment or customer service experience
• OR an equivalent combination of education, certification, training, and/or experience

Certifications and Licenses:
•May be required to possess a valid state of Florida driver’s license
•Florida property & casualty (P&C) 440 license or ability to obtain within 90 days of employment

Hybrid position at our Ormond Beach location after successful completion of training

Preferred Qualifications:
-Prior property & casualty underwriting experience
-One (1) year industry experience
-Bilingual (English / Spanish)

**Opportunity to work remote based on location. Must reside in Florida**