Company: Mission Roofing
Location: Newtown, PA
Pay: $17–19 per hour
Employment Type: Full-Time
Mission Roofing is a residential roofing company dedicated to providing homeowners with reliable roofing solutions, quality craftsmanship, and clear communication from start to finish. We pride ourselves on delivering excellent customer experiences and standing behind our work.
Mission Roofing is seeking a friendly and organized Entry-Level Customer Support Specialist to join our team in Newtown, Pennsylvania. This role is ideal for someone who enjoys helping people, communicating clearly, and supporting a growing service-based business. No prior roofing or customer support experience is required — we provide training.
Answer inbound calls, emails, and messages from customers
Assist customers with questions related to roofing projects, scheduling, and service updates
Schedule appointments and coordinate with sales and production teams
Document customer interactions and update records accurately
Follow up with customers to ensure satisfaction and timely communication
Resolve basic issues and escalate concerns when necessary
Represent Mission Roofing in a professional and courteous manner
High school diploma or equivalent
Entry-level position — customer service experience is a plus but not required
Strong verbal and written communication skills
Basic computer skills and ability to learn CRM systems
Organized, dependable, and detail-oriented
Comfortable working in a fast-paced office environment
Positive attitude and team-first mindset
$17–19/hour based on experience
Paid training and onboarding
Full-time, stable schedule
Opportunities for growth within the company
Supportive and professional work environment
Apply with your resume and a brief introduction. Mission Roofing is an equal opportunity employer.