Aerospace and Defense, Aviation Industry, CSS2 (Cascading Style Sheet Version 2), Communication Skills, Cost Control, Credit Cards, Customer Relations, Customer Support/Service, Establish Priorities, Leadership, Order Processing, Portuguese Language, Product Costing, Product Packaging, Reporting Skills, Resolve Customer Issues, Sales, Shipping Documents, Small Company, Supply Chain, Time Management, Writing Skills, eCommerce
For more than 60 years HEICO Corporation, a NYSE traded company, has thrived by serving key segments of the aviation, defense, space, and electronic industries by providing innovative and cost- saving products and services. HEICO’s high- energy culture focuses our Team Members’ on providing high quality products and services to our customer base, which consists of the world’s airlines and the defense industry. Our leadership approach creates a dynamic environment that continually challenges our Team Members to perform their best. For four consecutive years, Forbes Magazine ranked HEICO as one of the 200 “Best Small Companies.”
Mission
As a Customer Support Specialist Level II , you will be responsible for the processing of customer orders from receipt to shipment (order follow-up) while also participating in the duties of the Sales Representative for Tier 3 accounts.
Responsibilities
- Understand all customer terms & requirements
- Enter customer PO's with high level of accuracy, ensuring conformity
- Resolve issues on customer PO's with Sales Representatives and/or customers directly
- Contribute to team goal of entering all customer orders in a timely manner
- Send a complete or partial acknowledgement within 48 hours
- Ensure the follow-up of customer orders: status, tracking numbers, shipping documents, credit card receipts, etc.
- Make sure that the orders are correctly reserved by the system, suggesting confirmation swaps to Sales Representatives
- Be proactive in informing Sales Representatives and/or customers about delivery issues impacting their supply chain
- Send “Open Order Reports” to customers with accurate information and comments as recommended by the Sales Representative
- Update “Past Dues” on a daily basis, reschedule due dates accurately, informing customers of any delays by sending updated order acknowledgements (via customer portals where applicable)
- Open and track CCRs
- Basic technical knowledge and understanding of the specificities of the products: packaging, shelf life, unit of measurement, alternatives ... etc
- Open new customer accounts
- The CSS level II may occasionally participate in the duties of the Sales Representative.
- Support Ecommerce customer and customer related questions/issues
Competencies
Required: Able to speak, read and write Portuguese
- Customer Relationships skills
- Communication skills
- Ability to anticipate and manage conflict situations
- Ability to write reports
- Ability to use computer tools
- Good organizational skills
- Ability to prioritize tasks
- Be rigorous and methodical
- Excellent sense of customer service
- Excellent internal and external communication skills
- Spirit of initiative
- Team spirit
Equal Opportunity Employer Minorities/Women/Protected Veterans/DisabledH
HEICO Corporation
HEICO Corporation is a successful and growing technology-driven aerospace, industrial, defense and electronics company. For more than 60 years, HEICO has thrived by providing customers with innovative and cost-saving products and services.
HEICO's products are found on large commercial aircraft, regional, business and military aircraft, as well as on a large variety of industrial turbines, targeting systems, missiles and electro-optical devices.
HEICO Corporation is a New York Stock Exchange listed company (NYSE: HEI and HEI.A) and has also been ranked as one of the 100 "World's Most Innovative Growth Companies", 100 "Best Small Companies" and 200 "Hot Shot Stocks" by Forbes over the past decade. With headquarters in Hollywood, Florida, and multiple locations around the world - HEICO provides over 1 million square feet of design, manufacturing, repair, overhaul, distribution, sales and support capabilities.
HEICO Corporation operates in two segments, the Flight Support group and the Electronic Technologies group. The Flight Support group designs, engineers, manufactures, repairs, distributes and overhauls FAA-approved parts that extend over the entire aircraft, from the engines all the way to hydraulic, pneumatic, electromechanical, avionic, structures, wheels and brakes and even interiors.
The Electronic Technologies group produces electrical and electro-optical systems and components serving niche segments of the aerospace, defense, communications, and computer industries. The Electronic Technologies group is a worldwide leader in the design, manufacture and sale of electrically and electro-optical engineered products used in the aerospace, defense, space, and electronics industries.
By combining state-of-the-art technologies, a team of highly skilled Team Members and an indisputable commitment to quality, both segments have constantly delivered invaluable solutions to customers over the years, helping to position them as leaders within their industries.