Customer Support Specialist

Olympus Insurance Company

Jacksonville, Florida

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JOB DETAILS

SKILLS

Accounting, Administrative Skills, Analysis Skills, Billing, Claims Management, Communication Skills, Computer Skills, Customer Service Management, Customer Support/Service, Data Entry, Dental Insurance, Document Archiving, Documentation, EEO Compliance, Fax Machines, Genetics, High School Diploma, Human Resources, Information Technology & Information Systems, Insurance, Interpersonal Skills, Legal, Life Insurance, Marketing, Microsoft Office, Military, Multilingual, Problem Solving Skills, Recruiting/Staffing Agency, Spanish Language, Team Player, Time Management, USPS (United States Post Office), Underwriting, Vision Plan

LOCATION

Jacksonville, Florida

POSTED

4 days ago

Job Title: Customer Support Specialist

Reports to: Claims Support Supervisor

Location: Jacksonville Office Location

Normal Working Hours: Monday-Thursday 9:00AM-6:00PM, Friday 8:00AM-5:00PM

Who We Are

Olympus Insurance Company is the premier insurance partner, providing the broadest coverage and superior service for Florida homeowners since 2007. We believe that insurance is a promise, and we honor our commitment to help homeowners navigate life's inevitable storms. Becoming an Olympian means joining a collaborative, people-first culture built on growth, accountability, and connection. Think Ahead. Think Olympus.

What Olympus Offers

We extend our signature White Glove Service to our employees through a comprehensive total rewards package, including:

Employer-sponsored medical, dental, and vision plans
Company-paid life insurance, short-term disability, and long-term disability
401(k) with company match
Paid Time Off to include annual PTO, Holidays, Floating Holidays, and Volunteer Time Off
Education Assistance Program and ongoing professional development opportunities
Wellness Lunch N Learns
Employee perks such as pet insurance, discount programs, and a welcoming office environment

At Olympus, we empower you to grow, contribute, and thrive both professionally and personally.

What You'll Do

The Customer Support team members play a critical role as the frontline of our Service organization. Customer Support Specialists are primarily responsible for assisting our agents and customers with inquires on their policies and/or quotes, processing endorsements and any billing inquiries. Customer Support works closely with all aspects of the organization including underwriting, claims, marketing, and accounting. Our ideal candidate will have a friendly and professional demeanor with great communication skills.

Responsibilities

Promptly assist with all inquiries/needs/requests for service in a warm and friendly manner, written and verbally
Input all necessary policyholder and/or loss information into system, included but not limited to Workflows, Endorsements and First Notice of Loss.
Timely dispatch new claims to the appropriate unit on a rotational basis, as needed/required.
Process incoming and outgoing documentation and correspondence including, but not limited to, Workflows, USPS mail, faxes, and emails.
Follow company policies and procedures for business activities and equipment.
Learn and understand company insurance products and processes/procedures.
Gather and analyze information skillfully to develop alternative solutions.
Accurately answer inquiries from agents, policyholders and other entities related to billing, payments, and policy forms, via various communication channels
Follow company policies and procedures for business activities and business equipment.
Learn and understand company insurance products and process/procedures.
Identify, resolve and/or escalate problems in a timely manner as required.
Assist in filing, data entry, paying invoices and archiving documents for the Claims Team.
Must be willing to work additional hours as part of catastrophe response.

What You'll Bring

Minimum one (1) year of experience in policy service/customer service.
Minimum one year of administration experience.
High School Diploma or GED required.

Skills Required

Computer skills to include Microsoft Office Suites
Administrative skills
Excellent communication and interpersonal skills.
Ability to obtain, organize and explain information.
Ability to interpret basic insurance coverage, procedures, and policies.

Skills Preferred

Florida P&C insurance knowledge.
Spanish language skills/bilingual capability a plus
Active 4-40 Customer Representative License, 2-20 General Lines Agent License, or 20-44 Personal Lines Agent License preferred.

EEO Compliance

Olympus Insurance Company is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy, childbirth, and related medical conditions), age, disability, genetic information, marital status, sexual orientation, gender identity or expression, veteran or military status, or any other protected characteristic under federal, state, or local law.

This position will remain open until July 31, 2026, or until a sufficient pool of qualified candidates has been identified.

Agency Disclaimer:
This job posting is not intended to solicit resumes from staffing agencies. Any unsolicited resumes sent to this posting, to employees, or to the Company without a valid written and signed agreement from Human Resources will be considered the property of the Company, and no fees will be paid.

Customer Support Specialist

Olympus Insurance Company

Jacksonville, Florida

About the Company

Olympus Insurance Company

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