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Customer Support Specialist

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Greenbrae, OH(remote)

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JOB DETAILS
SKILLS
Administrative Skills, Communication Skills, Computer Skills, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Detail Oriented, High School Diploma, Multitasking, Organizational Skills, Problem Solving Skills, Property Management, Real Estate, Track Customer Issues
LOCATION
Greenbrae, OH
POSTED
12 days ago
Suzie Koide Real Estate is seeking a professional and detail-oriented Customer Support Specialist to assist with property management and client communication. This role involves responding to inquiries, supporting tenants and clients, and ensuring smooth day-to-day communication within the organization. This is a fully remote position with no on-site work required, ideal for individuals who are responsive, organized, and comfortable working in a fast-paced communication-based role. Key Responsibilities: • Respond to tenant and client inquiries via email and messaging platforms • Assist with maintenance requests and follow-ups • Provide updates regarding property-related concerns • Coordinate with internal teams to resolve issues • Maintain accurate records of customer interactions • Support general administrative and communication tasks Requirements: • Strong communication and customer service skills • Basic computer skills (email, CRM, online tools) • Ability to multitask and stay organized • Professional and friendly communication style • Ability to work independently in a remote environment • Prior customer service experience is a plus but not required Qualifications: • High school diploma or equivalent required • Associate or bachelor’s degree preferred but not required • 0–2 years of customer service, administrative support, or client-facing experience preferred • Familiarity with CRM or ticketing systems is an advantage • Strong organizational and problem-solving skills • Ability to maintain professionalism and confidentiality when handling client information • Comfortable learning new systems and following structured workflows

This is a remote position.

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