Customer Support Specialist

Serve as the primary point of contact for customers via phone, email, and in person Manage client relationships and ensure a high level of customer satisfaction and retention Process orders using customer retention and print management systems (including PrintSmith) Coordinate with production teams to ensure accuracy and timely delivery of projects Review job specifications carefully to maintain quality and minimize errors Handle customer inquiries, provide quotes, and resolve issues efficiently Assist with e-commerce order processing and online customer interactions Assist with order buyouts and vendor coordination as required Help manage and track inventory for office and production departments. Organized and detail oriented Proficiency in Microsoft Office (Word, Excel, Outlook) Experience with PrintSmith or similar print management/customer retention software preferred Strong phone etiquette and excellent oral and written communication skills Exceptional attention to detail and organizational skills Ability to multitask and thrive in a fast-paced, deadline-driven environment Comfortable working directly with clients and managing multiple projects simultaneously Familiarity with e-commerce platforms and social media tools.