Calendar Management, Childcare, Customer Experience, Customer Relationship Management (CRM) Systems, Customer Support/Service, Customer Training, Detail Oriented, Diagnostics Solutions/Software, Employee Assistance Plan, Health Plan, Identify Issues, Microsoft Office, Microsoft Outlook, Microsoft Windows Operating System, Multitasking, Orthodontics, Payroll Tax, Presentation/Verbal Skills, Record Keeping, Stock Purchase Plans, Team Player, Time Management, Vision Plan, Web Browsers, Writing Skills
Tesla is looking for a Tesla Support Specialist to work onsite in Draper UT on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction so the ideal candidate will require a strong level of customer service skills and experience. The overall responsibility of this role is to ensure Tesla meets its obligations and commitments by responding to customer inquiries in an accurate and timely manner. The Customer Support team develops and maintains excellent working relationships with Tesla Owners and various internal departments to carefully and effectively address customer concerns. Qualified persons may have a background in customer support or administrative roles. Candidates will thrive in both an independent and team environment.
Training starts 5/11/25.
Deliver an exceptional customer experience by taking inbound phone calls and/or chats for vehicle support customers.
Review and assess customer concerns for possible troubleshooting and remote diagnostics.
Educate customers how to self-serve, including directing to the self-help website and self-scheduling appointments with the local service team.
Provide an exceptional experience to our customers on a day to day basis.
Accurately record issues and data into CRM Vehicle Support System.
Minimum Requirements:
- Minimum 2 years of relevant work experience.
- Excellent written and oral communications skills with exceptional customer service skills.
- Flexibility to work 8 hour shift during business hours.
- Hours of operation: 5 AM - 10 PM Mon.-Fri. & 5 AM - 6 PM on Saturday.
- Proficient with MS Windows Office and Outlook and ability to effectively navigate web browsers and multiple internal systems.
- Ability to follow oral and written instructions with attention to detail.
- Establish and maintain positive cooperative working relationships with ability to work in a team-based environment and achieve common goals.
- Effectively handle multiple priorities, organize workload and meet deadlines.
Benefits
Along with competitive pay as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Medical plans > plan options with 0 payroll deduction.
- Family-building fertility, adoption and surrogacy benefits.
- Dental including orthodontic coverage and vision plans both have options with a 0 paycheck contribution.
- Company Paid Health Savings Accounts (HSA) Contribution when enrolled in the High-Deductible medical plan with HSA.
- Healthcare and Dependent Care Flexible Spending Accounts (FSA).
- 401k with employer match.
- Employee Stock Purchase Plans and other financial benefits.
- Company paid Basic Life, AD&D, Short-term and long-term disability insurance (90 day waiting period).
- Employee Assistance Program.
- Sick and Vacation time.
- Flex time for salary positions.
- Accrued hours for Hourly positions and Paid Holidays.
- Back-up childcare and parenting support resources.
- Voluntary benefits to include critical illness, hospital indemnity, accident insurance, theft & legal services and pet insurance.
- Weight Loss and Tobacco Cessation Programs.
- Tesla Babies program.
- Commuter benefits.
- Employee discounts and perks program.