Review service dispatch requests and then send service company to repair equipment installed under a contract warranty/service agreement. Under the direction of the Parts Manager, provide administrative support to the Service & Warranty department.
Numbers & Facts
Location
Anoka, MN
Salary
$25–$27 Per Hour
Description
50+ year-old engineering & manufacturing company has an immediate opening for a Customer Support Coordinator. Direct-hire position with competitive benefits!
Duties:
Under the direction of the Parts Manager, provide administrative support to the Service & Warranty department
Dispatch field support technicians for customers’ service requests
Provide dispatching/invoicing information to customers and sales department
Review service dispatch requests and then send service company to repair equipment installed under a contract warranty/service agreement
Prepare and update weekly reports
Utilize UPS to ship parts
Provide proper documentation of billing/invoicing information for customers
Requirements:
2+ years of experience providing administrative support / customer service within a manufacturing environment
Experience working with an ERP/MRP system
Experience coordinating service / warranty requests preferred
Microsoft Office suite (Outlook, Excel, Word, etc.) experience