Broadband, Communication Skills, Continuous Improvement, Customer Experience, Customer Relations, Customer Support/Service, Customer Training, Exceeded Sales Goal, High School Diploma, Internet Technology, Internet/Online Service, Negotiation Skills, Order Processing, Quality Metrics, Sales, Sales Closing Skills, Sales Prospecting, Satellite Communications, Telecommunications
Jumpstart Your Career with Ibex Beckley!
Ibex Beckley is where your career journey starts with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we’ve got your back with paid training that sets you up for success. Our vibrant team thrives on support, good vibes, and leaders who truly listen. You’ll make real connections, build new skills, and grow your career in a place that celebrates you.
About the Role: Customer Support & Sales Representative
About the Program
In partnership with a next generation satellite communications company delivering high-speed, low latency internet from space. This innovative technology connects customers in rural, suburban, and underserved areas where traditional broadband solutions fail to reach. As part of our customer first, tech forward team, you will help consumers get connected anywhere on Earth.
Responsibilities:
Position Summary
As a Customer Support /Sales Representative, you'll be on the front lines helping customers combining top-tier customer service while engaging prospective customers through inbound interactions to promote satellite internet services. You will educate customers on product features, uncover their connectivity issues, recommend tailored plans and hardware options, and close sales while delivering an excellent customer experience.
We’re seeking energetic and customer focused communicators who thrive in a fast-paced environment, are motivated by results, and are excited to represent groundbreaking technology.
Key Responsibilities
- Conduct inbound interactions to provide customer support while promoting satellite internet
- Provide support with activating equipment, password resets, service plan management and general information inquires.
- Complete service order request and negotiate when needed.
- Create a positive customer experience through empathy, patience, and a commitment to understanding and resolving customer concerns.
- Clearly explain product benefits, including speed, reliability, installation details, and service availability.
- Meet and exceed sales targets, conversion goals, and quality metrics.
- Accurately process orders, update customer information, and document interactions.
- Collaborate with leaders and trainers to continuously improve product knowledge
- Previous experience in sales, customer service, or telecommunications is preferred but not required. We will train you!
Qualifications:
Requirements
- Strong communication and active listening skills.
- Ability to simplify and explain technical information to everyday customers.
- Goal driven mindset with a passion for helping customers.
- Comfortable using computers, multiple systems, and communication tools.
- Flexibility to work various shifts depending on program needs.
- High school diploma or equivalent required.
What ibex Offers
- Paid training on customer support and satellite internet technology.
- Growth and advancement opportunities within a global BPO leader.
- Benefits (medical, dental, vision, PTO).
- A supportive and energetic team culture.
Schedule:
- Full-time
- Friday through Tuesday - days off Wednesday & Thursday
Required:
- 18 Years of age or older
- High school diploma or equivalent.
- 2+ Years customer service experience
- Ability to work onsite at 251 Grey Flats Rd, Beckley, WV 25801