Communication Skills, Cross-Functional, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Retention/Renewal, Customer Support/Service, Organizational Skills, Record Keeping, Safety Compliance, Sales, Sales Support, Service Delivery, Time Management
LOCATION
Baton Rouge, LA
POSTED
2 days ago
The Customer Retention & Quoting Specialist role focuses on building strong customer relationships, ensuring timely equipment recalibrations, and providing accurate quotes to support customer safety and compliance.
Proactively contact customers about upcoming or overdue services
Prepare clear quotes and handle inquiries
Collaborate with sales to meet customer needs
Maintain detailed records in CRM and internal systems
Track follow-ups and identify service opportunities using tools like CalMapp
Document interactions and resolve customer concerns efficiently
Work cross-functionally to ensure timely service delivery
Ideal candidates have customer service or sales support experience, strong communication, organizational skills, and proficiency with CRM and Office tools.
Benefits include health insurance, 401(k), paid time off, and career growth opportunities. The role is full-time, Monday through Friday.