Customer Support & Retention Specialist

Jm Test Systems

Baton Rouge, LA

Apply

JOB DETAILS

SKILLS

Business Growth, Communication Skills, Cross-Functional, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Dental Insurance, Detail Oriented, Develop and Maintain Customers, Field Sales, Inside Sales, Microsoft Office, Multitasking, Organizational Skills, Partner Sales, Presentation/Verbal Skills, Problem Solving Skills, Sales Support, Team Player, Time Management, Vision Plan, Writing Skills

LOCATION

Baton Rouge, LA

POSTED

Today

Customer Retention & Quoting Specialist

Make an Impact Where It Matters Most - Our Customers

JM Test Systems is looking for a Customer Retention "ing Specialist who enjoys building relationships, staying organized, andhelping customers keep their operations safe and compliant. In this role,you'll be a key connection point between our customers, sales team, andinternal operations-ensuring timely recalibrations, accurate quotes, and asmooth overall experience.

If you're detail-oriented, comfortable on the phone andemail, and motivated by helping customers succeed, this could be a great fit.

What You'll Do

Proactively reach out to customers regarding upcoming or overdue equipment recalibrations and safety testing
Prepare clear, accurate service quotes and respond to customer inquiries
Partner with Outside Sales Representatives to support quoting and customer needs
Maintain accurate customer and equipment records in our CRM and internal systems
Use tools like CalMapp and CRM to track follow-ups and identify service opportunities
Document customer interactions and maintain detailed communication history
Log customer concerns and collaborate with internal teams to resolve issues quickly
Work cross-functionally to ensure services are delivered accurately and on time

What We're Looking For

Experience in customer service, sales support, quoting, or a similar role preferred
Strong communication skills-both written and verbal
Comfortable making follow-up calls and building long-term customer relationships
Highly organized with strong attention to detail
Ability to manage multiple priorities in a fast-paced environment
Proficiency with Microsoft Office and CRM systems (or willingness to learn)

Why Join JM Test Systems

Stable, growing company with long-term career opportunities
Supportive, team-oriented culture
A role where your work directly impacts customer satisfaction and retention
Opportunities to learn the business and grow within the organization

Benefits

Medical, Dental, and Vision Insurance
HSA with Employer Contribution
401(k) with Company Matching
Paid Time Off: Vacation, Sick Leave, Birthday, and Holidays
Employer-Paid Life Insurance

Schedule

Full-time (40 hours per week)
Monday through Friday

Please visit our careers page to see more job opportunities.

Customer Support & Retention Specialist

Jm Test Systems

Baton Rouge, LA

About the Company

Jm Test Systems

Similar Job Searches