Customer Support Representative

Must be open to work M-F:
9am-6pm
8am-5pm
or
7am-4pm
Interview: In person interview
Ideal candidate (Manager comments):
Able to multitask
Professional on the phone
Able to limit distractions
Previous customer service experience (phone or in person)
Good computer skills

Purpose Of The Job
The Customer Associate is the first point of contact to address our customer needs and creates solutions in the best interest of our customers and .
This position engages and collaborates with external customers and internal partners to make  the supplier of choice.
The Customer Associate is a team player, adaptable to change, and is an active learner who seeks out and learns market trends and behaviors.
This role is part of Customer Operations within the Supply Chain Team.

Job Responsibilities
Service our Customers
Deliver consistent service to our customers
Maximize every opportunity to sell to the customer
Take proactive actions to meet customer needs and concerns creating win/win solutions
Enter orders accurately
Develop close relationships with our customers and understand what it takes to ensure their success
Develop customer trust by consistently following through on actions and operating with integrity
Leverage relationships to obtain outside-in market insights
Leverage product training opportunities
Operate in a Waste Free Environment
Effectively use Lean Sigma methodology and tools (standard work) to support a waste free environment
Identify and take action to eliminate non-value added activities within day to day operations
Identify opportunities for, develop, maintain and execute Standard Work
Understand and promote the use of customer tools and technology
Live the Safety stand, adhere to the safety responsibilities
Implement a personal safety action plan and review with leader
Adhere to the  safety policies at all times

Job Requirements
Minimum Qualifications:
High school degree, Associates or Bachelors degree preferred

Experience:
SAP experience desired
Previous experience in an ever-changing, fast-paced customer service environment
Previous experience creating solutions in the best interest of the company and the customer

Knowledge, Skills & Abilities:
Fluency in Microsoft Applications (Word, Excel, Outlook)
Knowledge of building materials industry preferred
Supply Chain knowledge
Strong oral & written communication and listening skills
Supportive and adaptive to a change management initiatives