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Customer Support Representative II

ICONMA, LLC

Johnston, IA

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JOB DETAILS
SALARY
$18.78 Per Hour
SKILLS
Agriculture, Business Support, Call Centers, Communication Skills, Conflict Resolution, Consumer Software, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Dealer Channel, Health Plan, Information Technology & Information Systems, Interpersonal Skills, Loyalty Programs, Microsoft Office, Microsoft Product Family, Negotiation Skills, Presentation/Verbal Skills, Publications, Support Documentation, Technical Support, Writing Skills
LOCATION
Johnston, IA
POSTED
1 day ago
Our Client, an Agriculture Products company, is looking for a Customer Support Representative II for their Johnston, IA location.
 
Responsibilities:
  • The Enterprise Contact Center Tier I team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide phone support while effectively documenting each interaction.
  • General product questions, availability, compatibility
  • Parts and publications lookups
  • Loyalty Rewards programs
 
Requirements:
  • Skills in interpersonal communications, negotiation, and conflict resolution.
  • Excellent written and verbal communication skills
  • 6+ months experience with customer service/support experience.
  • Proficiency with Microsoft Office products
  • High comfort level and experience with consumer software applications.
  • Strong computer, research and troubleshooting skills.
  • Ability to work support hours and occasional holidays to support the business.
  • Knowledge of agriculture, turf (mowers) and utility vehicles.
  • Prior work experience in Agriculture or Technology dealer channels.
  • Bachelor's degree in Agriculture, Business, Communications, Engineering related field, IT or a similar discipline
 
Why Should You Apply?  
 

About the Company

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ICONMA, LLC