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Customer Support Representative II

Iconma

Johnston, IA

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JOB DETAILS
SALARY
$18.78 Per Hour
SKILLS
Agriculture, Business Support, Call Centers, Communication Skills, Conflict Resolution, Consumer Software, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Dealer Channel, Health Plan, Information Technology & Information Systems, Interpersonal Skills, Loyalty Programs, Microsoft Office, Microsoft Product Family, Negotiation Skills, Presentation/Verbal Skills, Publications, Support Documentation, Technical Support, Writing Skills
LOCATION
Johnston, IA
POSTED
Today
Our Client, an Agriculture Products company, is looking for a Customer Support Representative II for their Johnston, IA location.
 
Responsibilities:
  • The Enterprise Contact Center Tier I team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide phone support while effectively documenting each interaction.
  • General product questions, availability, compatibility
  • Parts and publications lookups
  • Loyalty Rewards programs
 
Requirements:
  • Skills in interpersonal communications, negotiation, and conflict resolution.
  • Excellent written and verbal communication skills
  • 6+ months experience with customer service/support experience.
  • Proficiency with Microsoft Office products
  • High comfort level and experience with consumer software applications.
  • Strong computer, research and troubleshooting skills.
  • Ability to work support hours and occasional holidays to support the business.
  • Knowledge of agriculture, turf (mowers) and utility vehicles.
  • Prior work experience in Agriculture or Technology dealer channels.
  • Bachelor's degree in Agriculture, Business, Communications, Engineering related field, IT or a similar discipline
 
Why Should You Apply?  

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/