Customer Support Representative II - Customer Support

Customer Support Representative II – Johnston, IA

We're hiring Customer Support Representatives to join a leading equipment and technology organization in Johnston, Iowa. This is a great opportunity for individuals with customer service experience who enjoy helping customers, solving problems, and working in a fast-paced environment.

 $18.78/hour
12-Month Contract
$1,000 Retention Bonus at 6 Months
 Additional $1,000 Completion Bonus
Fully Onsite – Johnston, IA
 Paid Training Provided

Responsibilities

• Provide customer support via phone and document all interactions.
• Assist customers with product questions, warranty information, parts inquiries, and loyalty programs.
• Research solutions and troubleshoot customer issues.
• Process customer requests and escalate issues when necessary.
• Maintain accurate customer records and notes in company systems.
• Deliver exceptional customer service while building positive customer relationships.

Qualifications

• 6+ months of customer service or customer support experience.
• Strong verbal and written communication skills.
• Comfortable working with computers and Microsoft Office applications.
• Ability to research information and navigate multiple systems simultaneously.
• Strong problem-solving and troubleshooting abilities.
• Ability to work a flexible schedule within business support hours.

Preferred Qualifications

• Experience in agriculture, turf equipment, utility vehicles, or dealership environments.
• Experience in technical support, call center, or contact center settings.
• Associate's or Bachelor's degree in Business, Communications, Agriculture, IT, or a related field.

Schedule

Training is conducted on a daytime schedule and includes classroom and on-the-job training. Candidates must be available to work any assigned 8-hour shift during support hours, which may include occasional overtime, holidays, and Saturdays based on business needs.

Interested candidates can apply directly through the job link or send me a message for additional details. This is a great opportunity to gain experience with a globally recognized organization while receiving paid training and bonus incentives.