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Customer Support Representative

Area Temps

Highland Heights, OH

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JOB DETAILS
SKILLS
Corporate Policies, Customer Relations, Customer Support/Service, ERP (Enterprise Resource Planning), File Systems, Manufacturing, Pricing, Production Management, Repair Orders, Systems Maintenance, Telephone Skills
LOCATION
Highland Heights, OH
POSTED
30+ days ago

A manufacturing company is offering an immediate full-time opportunity for a Customer Support Representative who will act as the liaison between the customer and company's operations team.  Work hours are Monday through Friday from 8 a.m. to 4:30 p.m.  

Job Responsibilities:

  • Process quotes on a daily basis, handle pricing, quote repair orders to the customers, and make necessary calls for any special requests as needed
  • Email completed quotes to customers for approval and update the ERP System and file quote approvals when received
  • Process warranty paperwork and teardowns as per company policy
  • Ship and Invoice, open work orders, and answer incoming calls as needed
  • Expedite requests, refer to the Production Manager accordingly, and take care of requests as needed by the customer
  • Inform the manager of any issues or concerns that may be in the best interest of the company and/or the customer
  • Use email to send or receive quotes and customers’ correspondence
  • Perform other tasks assigned 

 

 

 

 

 

About the Company

A

Area Temps

Temp Agencies Cleveland | Temp Agencies Akron

For over 30 years, Area Temps has been a human resource staffing partner for both employers and job seekers in the Northeast Ohio area, delivering the quality and value of a large firm, combined with the personal service of a local company. With five locations, we serve Cuyahoga, Lake, Lorain, Summit, Medina, Geauga, Portage and Ashtabula counties.

We were established in 1987 with the goal of providing quality temporary workers and personalized service to our customers.  Innovative strategies for applicant recruiting, screening, testing, training, retention and customer satisfaction have helped us become one of Northeast Ohio’s largest employers.

  • Full-Service Staffing Agency.
    Every year we match thousands of quality employees with rewarding office, technical, skilled trades, industrial and professional opportunities.
  • City Search Applicant Network.
    Our interactive centralized network links our five locations, providing unprecedented access to over 80,000 personally interviewed and performance-rated applicants. Clients are guaranteed the best candidates, and job seekers have access to the best career opportunities in Northeast Ohio.
  • Quality Employees.
    We assess our candidates with skill-specific interviewing, online skills testing, as well as internal and client-generated performance ratings. Employees with the highest ratings are considered first for available assignments.
  • Personalized Service.
    On-site visits help our account representatives create solutions that are specifically tailored to each client company’s needs. And our staffing supervisors have personally met, interviewed and evaluated every candidate we refer.
  • Exceptional Value.
    From customized orientation and training videos, to our unconditional guarantee, to free computer software testing and training, we go the extra mile to deliver outstanding value.
  • Ongoing Training.
    Our staff continually participates in formal and on-the-job training, as well as continuing education, to improve the results and overall quality of the staffing solutions we deliver.

COMPANY SIZE
50 to 99 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1987
WEBSITE
http://www.areatemps.com