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Customer Support & Operations Assistant

Creative Financial Staffing

Boston, MA

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JOB DETAILS
SALARY
$70,000–$90,000 Per Year
SKILLS
Administrative Skills, Calendar Management, Communication Skills, Construction, Customer Relations, Customer Service Operations, Customer Support/Service, Detail Oriented, Documentation, Leadership, Logistics, MP3, Manufacturing, Microsoft Office, Multitasking, On Site Support, Onboarding, Operational Strategy, Operations Management, Organizational Skills, Plan Meetings, Presentation/Verbal Skills, Process Improvement, Project Tracking, Project/Program Management, Team Player, Technical Support, Time Management, Training/Teaching, Travel Planning, Willing to Travel, Writing Skills
LOCATION
Boston, MA
POSTED
Today
Title: Customer Support & Operations Assistant

Location: Boston, MA (Hybrid)

Salary: $70,000-$90,000

Why This Opportunity Stands Out:
Join a rapidly growing technology company at the forefront of innovation in a global industry. This highly visible role serves as the backbone of customer support and field operations, supporting leadership, engineering teams, and customers across domestic and international projects. You'll enjoy a diverse mix of administrative support, customer coordination, and operations management while working in a collaborative, fast-paced environment with strong growth potential.

Customer Support & Operations Assistant Key Responsibilities:
  • Coordinate calendars, meetings, domestic and international travel, and deployment logistics
  • Serve as a key point of contact between customers, field teams, engineering, and leadership
  • Support scheduling and tracking of field projects, deployments, maintenance activities, and operational initiatives
  • Assist with onboarding and offboarding processes, including documentation, system access, and equipment coordination
  • Maintain and manage project workflows, documentation, contracts, and operational records
  • Coordinate trainings, workshops, team meetings, and special projects
  • Help organize customer requests and ensure timely follow-up with internal teams
  • Support process improvement initiatives and help drive operational efficiency
  • Provide administrative support to a growing technical and operational team
Customer Support & Operations Assistant Qualifications:
  • 3+ years of Administrative Assistant, Executive Assistant, Operations Coordinator, Customer Support Coordinator, or Project Coordinator experience
  • Experience supporting technical, engineering, manufacturing, construction, logistics, or field service teams preferred
  • Strong organizational and multitasking abilities with exceptional attention to detail
  • Experience with Microsoft Office and/or Google Workspace
  • Experience with Monday.com strongly preferred
  • Excellent written and verbal communication skills
  • Ability to thrive in a fast-paced environment with shifting priorities
  • Experience supporting global teams or coordinating travel and logistics is a plus

#INJUN2026

#LI-MP3

EB-1656401714

About the Company

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Creative Financial Staffing