Communication Skills, Contact Management, Contract Requirements, Corporate Compliance, Customer Relations, Customer Service Management, Customer Support/Service, Develop and Maintain Customers, Employee Relations, Industrial Relations, Interpersonal Skills, Leadership, Life Insurance, Maintain Compliance, Metrics, Operational Audit, Program Planning, Regulatory Requirements, Retention Programs, Service Delivery, Sustainability, Team Player, Vehicle Fleets, Vision Plan
Become part of the Transportation Revolution! WHC / zTrip is a leading Taxi Transportation company dedicated to providing efficient and reliable transportation solutions. We are committed to delivering exceptional service to our clients while maintaining a strong emphasis on safety and sustainability. We are looking for an experienced Customer Support Manager to join our Galveston, TX team!
_ What we can do for you as a Customer Support Manager:_
- Health, Dental, Vision & Life Insurance
- Paid Time Off
- Holiday Pay
- 401 (k) with up to 3% matching
Responsibilities of a Customer Support Manager:
- Effectively manage customer relations through both direct contact and outreach programs.
- Work with support staff and independent contractor drivers to implement zTrip's robust recruiting and retention program.
- Effectively and frequently communicate with support team members and customers.
- Implement vehicle maintenance plan and ensures fleet availability to meet service requirements.
- Implement safety and orientation programs, plans and processes to ensure compliance with a company, contract and regulatory requirements.
- Maintain client contact routinely to meet or exceed expectations.
- Daily, weekly, and monthly review of key operational metrics.
- Work with General Manager to ensure that all location metrics are managed continuously, exceptions are reported, and action plans are developed to ensure the location meets it financial, safety and operational expectations.
- Implement, promote, and adhere to company policies and procedures.
- Participate in location(s) labor and employee relations activities
- Provide insight and information to support location(s) contract renewals.
Qualifications of a Customer Support Manager:
- Excellent interpersonal skills.
- Commitment to developing customer base.
- Embrace a collaborative leadership style.
- Demonstrated drive for results.