Customer Support/Logistics Coordinator

Job Description

Job Summary

We are seeking a dedicated and customer-oriented Customer Service Coordinator to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. This role requires excellent communication skills, problem-solving abilities, and attention to detail. Experience in the food and beverage manufacturing industry is highly preferred.

This position is entirely in-office, based in Irvine, CA, and may require occasional overtime, weekend, and holiday hours.
Responsibilities:

• Manage incoming EDI/manual orders through fulfillment and address discrepancies promptly.
• Accurately enter customer orders with efficiency and precision.
• Review and correct data deficiencies or errors to ensure flawless input and output.
• Monitor inventory levels and forecast potential needs.
• Respond to customer inquiries via phone, email, and chat in a timely, professional manner.
• Provide detailed information on products, services, and company policies.
• Resolve customer complaints effectively, ensuring a seamless experience.
• Process customer orders and manage order entry within internal systems.
• Collaborate with production and logistics teams to ensure timely and accurate fulfillment.
• Monitor order status and proactively provide updates to customers.
• Maintain a thorough understanding of product specifications, including sizes, packaging, and storage requirements.
• Investigate and resolve product or service inquiries using sound judgment, offering solutions, and following up to ensure resolution.
• Maintain detailed records of customer interactions, transactions, comments, and complaints.
• Coordinate with sales, production, and logistics teams to ensure exceptional customer experience.

• Proven customer service experience, preferably in a manufacturing or food production environment.
• Strong data entry skills and attention to detail.
• Effective problem-solving abilities and the capacity to multitask and prioritize workload.
• Skilled in Microsoft Excel (Pivot Tables, VLOOKUP, and other formulas).
• Ability to work on-site Monday-Friday in Irvine, CA with expected overtime.
• Availability to provide coverage every other weekend and alternate holidays.

• Hourly Rate: $25.00 - $35.00 per hour, based on experience and qualifications.
• Comprehensive benefits package, including:
  • Medical, Dental, and Vision Insurance
  • Company-paid Life and Disability Insurance
  • 401(k) plan with company matching
  • Generous PTO accrual, increasing annually
• Additional perks:
  • Complimentary lunch provided daily
  • Unlimited snacks and refreshments
  • Opportunities for advancement in a fast-growing company