Customer Support/Front Desk - Rogue X (Administrative Support Assistant)

Customer Support/Front Desk - Rogue X (Administrative Support Assistant)

Salary

$15.05 - $16.59 Hourly

Location

Rogue X, 1221 N. Ross Lane, Medford, OR 97501, OR

Job Type

Part-Time (year-round) less than 25 hr/wk

Job Number

2026-00095-01

Department

Parks & Recreation

Division

Administration

Opening Date

05/13/2026

Closing Date

5/25/2026 11:59 PM Pacific

Bargaining Unit

Part-Time/Temporary/Seasonal

• Description
• Benefits
• Questions

Summary

We are seeking friendly, detail-oriented Customer Support/Front Desk team members to help create a positive and seamless experience for guests. This role blends customer service with behind-the-scenes administrative support, including assisting customers in person, by phone, and online; helping with program registrations and facility reservations; processing refunds and transactions; and keeping customer information and reservation systems accurate and up to date.

The ideal candidate is coachable, computer savvy, and enjoys being part of a team. If you take pride in helping others, staying organized, and contributing to smooth daily operations in a busy recreation environment, we encourage you to apply.

Required Education and Experience:

• Graduation from high school or GED.
• Must be 18 years of age.
• One (1) or more years of customer service experience in an office setting.

Preferred Qualifications:

• The ability to follow verbal and written instruction.
• Excellent interpersonal, verbal and written communication skills.
• Basic math and cash handling skills.
• Ability to effectively use computer software, specifically Microsoft Office Suite: Word, Excel, PowerPoint and Outlook.
• Ability to provide friendly customer service.
• Previous experience operating multiple phone lines.

Available Schedules:

• Hours will vary based on operational needs and individual availability.
• Rogue X hours of operation: 6:00 AM - 8:30 PM, 7-days a week
• This position will work up to 24 hours per week and requires evening and weekend availability.

Compensation & Information on Benefits

The anticipated hiring range for the Administrative Support Assistant position is $15.05 (first step) to $15.80 or $16.59 (second or third step). The City of Medford determines starting pay based on an evaluation of relevant education, experience, and qualifications as provided by the applicant in their application materials, alongside others who perform work of comparable character consistent with the Oregon Equal Pay Act. Three steps are included in this salary range, allowing opportunity for annual movement through the steps.

INCLUDED BENEFITS:

• Oregon Public Employee Retirement System (PERS) retirement contributions paid by employer for part-time, year-round positions.
• Paid sick leave - one (1) hour accrued for every 30 hours worked.
• Access to the Citys fully equipped fitness center 24/7

Examples of Job Duties

Essential Functions of the Position:

• Responds to requests for information from the general public, internal departments, and employees, including calls, correspondences, department surveys, distributes mail and other clerical tasks.
• Assists customers with program registrations and facility reservations.
• Takes payments and processes refunds in accordance with the departments policies.
• Assists the customer service supervisor with various seasonal projects, events, and/or tasks.
• Must maintain confidentiality at all times.
• Effective and efficient use of office equipment, computers, and related software.

Other Functions of the Position:

• Upholds the values of the organization and has strong customer service orientation.
• Handles job stress and interact effectively with others in the workplace.
• Fosters an environment that embraces diversity, integrity, trust, and respect.
• Is an integral team player, which involves flexibility, cooperation, and communication.
• Performs other related projects and duties as assigned.
• Demonstrates regular, reliable, and punctual attendance.

Competencies:

Active Listening - Effective performers offer their full attention when others speak. They listen actively, giving verbal and nonverbal cues of their interest. When the speaker has finished, they paraphrase what was said to ensure understanding.

Customer Orientation - Effective performers attend to customers in a timely manner. They view the organization through the eyes of the customer and go out of their way to anticipate and meet customer needs. They continually seek information and understanding regarding market trends.

Positive Impact - Effective performers make positive impressions on those around them. They are personable, self-confident, and generally likable. They are optimistic and enthusiastic about what they do, and their excitement is contagious. They energize those around them.

Team Player - Effective performers are team oriented. They identify with the larger organizational team and their role within it. They share resources, respond to requests from other parts of the organization, and support larger legitimate organizational agendas as more important than local or personal goals.

Technology Savvy- Effective performers use technology to be successful int their organizational role. They value technology and understand the necessity of leveraging it to stay productive and competitive. They are proactive in investigating and adopting new technologies to achieve competitive advantage.

Work Environment & Physical Demands:

This position requires inside, office desk work that includes exposure to regular office noise and distractions, adequate lighting, and regulated HVAC systems in relation to temperature. This environment may also include interactions with the public.

To perform this job successfully, an individual must be able to accomplish each of the essential job functions satisfactorily. This position involves extended periods of sitting and standing, with occasional walking, crouching, bending, stooping, twisting, turning, and balancing. The employee is regularly required to operate a variety of automated office machines which include a computer, printer, copy machine, calculator, telephone, etc.

Supplemental Information

IMPORTANT (Please read):

• It is important your application shows all the relevant experience you possess.
• Applications may be rejected if incomplete.
• Resumes will not be accepted in lieu of an online application; an application will be considered incomplete with a "see resume" response.
• Please complete the application and answer the supplemental questions thoroughly to ensure our subject matter experts can appropriately evaluate your experience as we compare applicants.

How to Apply:

• Applications are only accepted online and must be received by the posted closing date/time.
• Selection procedures and timelines subject to change.
• Those selected must be able to provide proof of legal right to work in this country.

Hiring will be subject to successful completion of the following:

• Criminal history background investigation
• Clear drug screen following federal law
• Professional reference check

Questions or Assistance:

• If you have questions about the job posting, please contact the Human Resources department at (541) 774-2014.
• For technical assistance completing your online application, please contact Government Jobs at (855) 524-5627.
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VETERANS PREFERENCE:

Qualifying veterans and disabled veterans may obtain preference during the hiring and/or promotional selection process. As verification of eligibility, a Discharge from Active Duty (DD Form 214 or 215) must be uploaded with the online employment application. Disabled veterans must also upload a copy of the veterans disability preference letter from the U.S. Department of Veterans Affairs unless the information is included in the DD Form 214 or 215.

EQUAL OPPORTUNITY EMPLOYMENT:

The City of Medford is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, marital status, sexual orientation, gender identity, gender expression, age, ancestry, status as a protected veteran, physical or mental disability, medical condition, pregnancy, genetic information, or any other status protected under federal, state, or local law.

ADA:

The City of Medford complies with the Americans with Disabilities Act. If you consider yourself disabled and require assistance in the application process, please contact (541) 774-2074 or email: ada@cityofmedford.org.

Part-Time and Seasonal employee benefits may include:

• Paid sick leave.
• Opportunity to earn wellness incentives.
• Fully equipped fitness center available 24 hours a day.
• Oregon PERS retirement contributions paid by employer for part-time year-round positions.

01

Are you a current or former servicemember of the Oregon National Guard and seeking consideration for Veterans Preference in this recruitment? Reminder: If yes, you must upload documentation verifying Oregon National Guard service (e.g., DD214 or NGB Form 22 showing an HONORABLE discharge or release, or other state recognized documentation confirming Oregon National Guard service) by the recruitment closing date

• Yes
• No

02

Describe why you are interested in this position and how your life or work experiences have prepared you for this role.

03

Tell us about a situation in which you had to speak up or be assertive in order to get an important point across.

04

Describe a situation that required you to do a number of things at the same time. How did you handle it? What was the result?

05

Share an example of how you assisted a difficult customer and resolved the immediate problem.

Required Question

Employer City of Medford (Oregon)

Address 411 W. 8th St., Room 110

Medford, Oregon, 97501

Phone (541) 774-2010

Website https://www.medfordoregon.gov