Customer Support Coordinator (CSC)

The CSC works with Logistic and Manufacturing facilities as well as supports Sales Engineers(SE), Application Engineers(AE), Customers Support Account Leads (CSAL), and Management to achieve their goals and KPIs. As a result of the large team, they often have multiple tasks competing for their time requiring excellent organizational and communication skills. In some situations, the CSC may handle accounts within a team or solo. As a result, they may be required to perform additional duties as needed to support accounts.

Tasks and Responsibilities:

The CSC can have a variety of tasks and responsibilities that may include but are not limited to:

Customer Management:

• Ensure contract review is executed in accordance with AS standards and local procedures in a timely fashion
• Evaluate customer orders and demand against supplier deliveries in order to meet and exceed on time delivery targets
• Provide accurate, data-driven estimates to customers in response to inquiries regarding new and recurring manufacturing orders
• Interface with internal teams and external customers to proactively resolve customer complaints
• May be required to source and purchase product from internal and 3rd party sources to fulfil customer requirements

• Understand and communicate changes to customer demand and requests as needed across the organization. Liaise with internal team members, Supply Chain Management (SCM), Project Manager (PM), and Factory departments to ensure that all activities are aligned with Trelleborg and the Customer's KPIs
• Resolve delivery schedule problems and negotiate delivery schedule changes

• Provide proactive communication, analysis, and problem solving to team members
• Purchase raw materials and outside services to support production at the facility

• Work with logistics facilities to continuously improve transit and delivery times and satisfy or exceed customer OTD targets.
• Ensure full compliance with the Quality Management Systems (QMS) and Standard Operating Procedures in accordance with AS9100.

• Minimum 1 yr. Customer Service experience required
• Associate degree strongly preferred
• Bachelor's degree a plus
• Knowledge of basic business sales and marketing practices preferred
• Experience in the Aerospace, Sealing, or Polymer industry is beneficial
• Familiarity with AS9100 quality requirements is beneficial
• Familiarity with manufacturing is beneficial
• Familiarity with order management is beneficial

• Strong written and verbal communication skills
• Strong people and relationship building skills
• Customer driven with a positive, professional, determined attitude
• Strong organizational skills with the ability to multi-task with attention to detail and accuracy
• Basic math skills (addition, subtraction, margin calculations)
• Proficient in the use of Microsoft Office; Teams, Work, PowerPoint, and Excel
• Proficiency in the use of business operational software (JobBoss, Oracle, JDEdwards, SAP) is beneficial
• Adapting to customer and supplier websites for orders, updates, changes, etc.

• The CSC position is a local position.
• Limited travel requirements will be 0%-10% of the time per year.
• Travel may be required internationally; candidate must be able to travel outside of the US without restrictions.