10-key (Tenkey) Numeric Keypad, Accounting, Billing, Credit and Collections, Cross-Functional, Customer Support/Service, Detail Oriented, ERP (Enterprise Resource Planning), Follow Through, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Resolve Customer Issues, Secondary School, Solid State Drive (SSD), Time Management, Track Customer Issues, Training/Teaching, Writing Skills
Customer Support / Collection Representative
Anaheim Branch - Anaheim, CA 92801
Overview
Salary Range $23.00 - $25.00 Hourly Level Experienced Position Type Full Time Job Shift Day Education Level High School Travel Percentage None Category Accounting
Description
With over 50 years in the industry, SSD Alarm has grown to become one of the largest and most respected providers of integrated security and fire solutions in the U.S. We own and operate our own UL Central Station and have built a strong reputation in the industry for technical expertise and service. Our company continues to grow by focusing on customer service excellence and leading in technology. We seek top talent in the Security Industry. We are seeking an experienced Customer Support/Collections Representative to join our team in Anaheim, CA. The ideal candidates are interested in career growth, detailed and have a passion for the security systems industry. SSD invests in employees' personal and professional growth by providing on-going training opportunities to stay ahead of the competition. We value hard work and dedication and believe in fostering growth through internal development and promotion where applicable.
Qualifications
- Must be highly organized and detail oriented
- Strong problem solving and follow-up skills
- Proficient with 10-key and must be able to type minimum 40 WPM
- Excellent written and verbal communication
- Ability to work independently and be part of a team
Job Responsibilities:
- Perform high volume inbound and outbound customer support calls with an emphasis on balances 60 days past due and older
- Reconcile credit memos and pre-payments against open invoices
- Work cross functionally with internal stakeholders to resolve customer issues in a timely manner
- Maintain accurate customer records in ERP system
- Accountable for achieving monthly retention/collection goals
- Send account statement and dunning letters as required
- Perform additional assignments as directed by the Accounting Manager
Preferred
- Customer Support Experience
Benefits: We recognize people as our most valuable asset. Our competitive salary and benefits package includes 401(k), medical, dental and vision insurance, life insurance, paid company holidays, and paid vacations. Additional training provided.
- SSD Alarm is an Equal Opportunity Employer. Employment contingent upon successful completion of post-offer background screening and drug testing.