Customer Support Associate

Join Liberty Consulting and Management, a sales and marketing firm, as a Customer Support Associate and help New York embrace the speed of Verizon. Your role will involve assisting customers, resolving their concerns, and guiding them through their Verizon Fios experience. With a focus on sales and support, the Customer Support Associate ensures every customer is valued and informed.

As a Customer Support Associate, you'll complete the circle through Verizon Fios's training-to-sales pipeline: learning the product, meeting residents, solving their internet frustrations, enrolling them in better service, and following up. The Customer Support Associate role is all about education, application, service, and sales in one continuous loop.

Responsibilities of the Customer Support Associate

• Provide warm, knowledgeable support to customers exploring Verizon FiOS, focusing on how fiber internet and TV simplify streaming, gaming, and remote work.
• Identify everyday connectivity concerns through attentive listening, positioning FiOS solutions in a way that feels helpful rather than pushy during sales chats.
• Break down pricing and bundle details into easy-to-grasp language, empowering residents to make confident choices throughout the sales journey.
• Guide customers through account setup and installation scheduling with care, ensuring a seamless experience that strengthens sales credibility.
• Document customer preferences and feedback accurately, helping the team refine outreach and improve future sales interactions.
• Maintain consistent communication with customers, offering thoughtful follow-ups that turn initial interest into confirmed sales.

Qualifications of a Customer Support Associate

• A high school diploma or equivalent is preferred.
• Strong interest in customer support or sales is a plus. 
• Confidence in representing Verizon with warmth and professionalism.
• Ability to adapt quickly to diverse customer preferences and expectations.
• Skill in creating positive experiences that reinforce Verizon’s reputation for reliability.