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Customer Support Assistant

NewVine Employment Group

Miami, Florida

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JOB DETAILS
SALARY
SKILLS
Administrative Skills, Communication Skills, Continuous Improvement, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Detail Oriented, Documentation, English Language, Frequently Asked Questions (FAQ), Identify Issues, Knowledge Base, Multilingual, Multitasking, Order Processing, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Record Keeping, Spanish Language, Standard Operating Procedures (SOP), Time Management, Writing Skills
LOCATION
Miami, Florida
POSTED
29 days ago
Welcome!

Are you ready to join a dynamic team in Miami and build a rewarding career with us? ... Then look no further!


Who Are We?

We are a fast-growing staffing and services company dedicated to delivering exceptional client experiences. We pride ourselves on a culture of collaboration, responsiveness, and continuous improvement. Our teams support a wide range of customers and clients, ensuring communication is clear, timely and professional.

Job Overview

We are seeking a customer-focused Customer Support Assistant based in Miami, Florida. This role provides day-to-day support to customers and internal stakeholders by responding to inquiries, troubleshooting routine issues, and ensuring timely resolution. The ideal candidate is organised, communicative, and comfortable working in a busy, service-oriented environment.

Key Responsibilities

  • Respond to inbound customer inquiries via phone, email and chat in a courteous and timely manner.

  • Document customer interactions and maintain accurate records in the CRM and internal systems.

  • Provide status updates to customers and internal stakeholders, ensuring clear expectations and next steps.

  • Assist with order processing, appointment scheduling and basic account maintenance tasks.

  • Identify recurring issues and share insights with team leads to improve processes and documentation.

  • Contribute to knowledge-base articles, FAQs and standard operating procedures.

  • Perform additional administrative duties as assigned.

Skills and Qualifications

  • 1–3 years' experience in customer service, support or administrative roles (staffing or services experience preferred).

  • Excellent verbal and written communication skills in English; bilingual Spanish a strong advantage. French Creole is a plus.

  • Proficient with CRM systems and Microsoft Office / Google Workspace.

  • Strong organisational skills with the ability to manage multiple priorities and meet deadlines.

  • Customer-first mindset with a professional and patient demeanour.

  • Problem-solving attitude and attention to detail.

  • Able to work on-site in Miami, Florida and maintain reliable attendance.

What We Offer

  • $20 per hour

  • Opportunities for career growth and professional development.

  • Supportive team environment and regular feedback to help you succeed.

Location & Schedule

  • Based in Miami, Florida — on-site presence required.

  • Full-time, Monday–Friday with standard business hours; occasional flexibility may be required.

If this sounds like you, we want to hear from you!

About the Company

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NewVine Employment Group