Customer Support Assistant

Welcome!

Are you ready to join a dynamic team in Miami and build a rewarding career with us? ... Then look no further!

Who Are We?

We are a fast-growing staffing and services company dedicated to delivering exceptional client experiences. We pride ourselves on a culture of collaboration, responsiveness, and continuous improvement. Our teams support a wide range of customers and clients, ensuring communication is clear, timely and professional.

Job Overview

We are seeking a customer-focused Customer Support Assistant based in Miami, Florida. This role provides day-to-day support to customers and internal stakeholders by responding to inquiries, troubleshooting routine issues, and ensuring timely resolution. The ideal candidate is organised, communicative, and comfortable working in a busy, service-oriented environment.

Key Responsibilities

• Respond to inbound customer inquiries via phone, email and chat in a courteous and timely manner.

• Document customer interactions and maintain accurate records in the CRM and internal systems.

• Triage and escalate complex issues to appropriate teams (recruitment, operations, payroll) and follow through to resolution.

• Provide status updates to customers and internal stakeholders, ensuring clear expectations and next steps.

• Assist with order processing, appointment scheduling and basic account maintenance tasks.

• Support onboarding and orientation activities for new placements as required.

• Identify recurring issues and share insights with team leads to improve processes and documentation.

• Contribute to knowledge-base articles, FAQs and standard operating procedures.

• Perform additional administrative duties as assigned.

Skills and Qualifications

• 1–3 years' experience in customer service, support or administrative roles (staffing or services experience preferred).

• Excellent verbal and written communication skills in English; bilingual Spanish a strong advantage. French Creole is a plus.

• Proficient with CRM systems and Microsoft Office / Google Workspace.

• Strong organisational skills with the ability to manage multiple priorities and meet deadlines.

• Customer-first mindset with a professional and patient demeanour.

• Problem-solving attitude and attention to detail.

• Able to work on-site in Miami, Florida and maintain reliable attendance.

What We Offer

• $20 an hour

• Opportunities for career growth and professional development.

• Supportive team environment and regular feedback to help you succeed.

Location & Schedule

• Based in Miami, Florida — on-site presence required.

• Full-time, Monday–Friday with standard business hours; occasional flexibility may be required.

If this sounds like you, we want to hear from you!