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Customer Support Assistant

Alphabe Insight

Lawrence, MA

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JOB DETAILS
SALARY
$31,000–$36,000 Per Year
SKILLS
Administrative Skills, Brand Marketing (Branding), Business Growth, Business Operations, Communication Skills, Consumer Branding, Customer Escalations, Customer Experience, Customer Relations, Customer Support/Service, Customer/Client Research, Detail Oriented, Engagement Marketing, Marketing Software, Marketing Strategy, Organizational Skills, Problem Solving Skills, Service Delivery, Team Player, Time Management
LOCATION
Lawrence, MA
POSTED
Today
Company Description

At Elevare Branding, we are passionate about helping businesses grow through innovative branding, customer engagement, and strategic marketing solutions. Our team is dedicated to delivering exceptional results while fostering a collaborative and professional work environment where employees can develop their skills and advance their careers.

Job Description

Elevare Branding is seeking a Customer Support Assistant to join our team in Lawrence, MA. This role is ideal for a detail-oriented and customer-focused professional who enjoys helping others, solving problems, and delivering excellent service experiences.

As a Customer Support Assistant, you will serve as a key point of contact for customers, assisting with inquiries, providing information, and ensuring that every interaction reflects our commitment to excellence.

Responsibilities
  • Respond to customer inquiries in a professional and timely manner.
  • Provide accurate information regarding products, services, and company processes.
  • Assist with resolving customer concerns and escalating issues when necessary.
  • Maintain detailed and organized records of customer interactions.
  • Support internal teams by communicating customer feedback and service needs.
  • Process customer requests and follow up to ensure successful resolution.
  • Help maintain a positive customer experience throughout all stages of communication.
  • Perform administrative and support-related tasks as assigned.
Qualifications

Additional Information
  • Competitive salary ($31,000 - $36,000 annually).
  • Career growth and advancement opportunities.
  • Professional development and ongoing training.
  • Supportive and team-oriented work environment.
  • Opportunity to develop valuable customer service and business communication skills.
  • Stable full-time employment with long-term career potential.
  • Exposure to diverse business operations and client interactions.

About the Company

A

Alphabe Insight