The Customer Service Representative provides high-quality support via phone, assisting both internal and external customers with banking needs, troubleshooting, and problem resolution.
They handle inbound calls, answer questions about products and services, and assist with technical issues related to online banking and applications.
Responsibilities include account maintenance, identifying customer needs, and escalating issues when necessary, all while maintaining compliance with regulations.
The role requires strong communication, listening, problem-solving, and organizational skills, with prior call center or banking experience preferred.
Bilingual ability is a plus, and representatives must learn and navigate various software and office equipment efficiently.