Customer Support Agent

Skyline Elite is expanding our client services division and is hiring a Customer Support Agent for AT&T. The ideal Customer Support Agent will be a communications professional dedicated to elevating the customer journey through expert product knowledge and superior service resolution for all AT&T consumer offerings.

As a Customer Support Agent, you will be the key agent for customers' onboarding and ongoing support, utilizing a sophisticated understanding of AT&T's service infrastructure. This Customer Support Agent position encompasses everything from initial service provisioning to advanced technical support, ensuring a cohesive and reliable customer experience at every stage.

Key Responsibilities of the Customer Support Agent

• Interact with customers to discuss AT&T services, account management, and upgrades, ensuring a positive and informative experience.
• Coordinate service activations, plan adjustments, and troubleshooting requests by managing documentation and ensuring seamless transitions from inquiry to installation.
• Maintain accurate CRM records to log customer interactions, service milestones, and feedback, supporting retention efforts and campaign performance tracking.
• Professionally and urgently resolve customer concerns, escalating complex issues to internal support while maintaining ownership of the customer experience.
• Educate customers on AT&T’s full product suite—including wireless plans, fiber internet, home phone, and streaming services—to support informed decisions and long-term satisfaction.
• Partner with sales, technical, and operations to improve communication, streamline service, and enhance the AT&T customer journey.

Minimum Qualifications of the Customer Support Agent

• High school diploma or GED required; coursework in communications, business, or information technology preferred to support service coordination and product knowledge.
• Experience in customer support, account coordination, or administrative roles—ideally within telecom, retail, or service-driven industries.
• Strong written and verbal communication skills, with the ability to explain AT&T’s wireless, internet, and streaming products in a clear and customer-friendly manner.
• Proficient in CRM systems and scheduling platforms, with a proven ability to manage customer data, service timelines, and workflow documentation.