Analysis Skills, Business Administration, Business Support, Cloud Computing, Communication Skills, Computer Networks, Continuous Deployment/Delivery, Continuous Improvement, Cross-Functional, Customer Experience, Customer Relations, Customer Support/Service, Delivery Management, Distribution Services, Diversity, Documentation, Establish Priorities, Industrial Engineering, Interpersonal Skills, Logistics, Market Segmentation, Materials Planning, Metrics, Network Support, People Management, Performance Management, Problem Solving Skills, Process Development, Process Improvement, Production Planning, SAP, Sales, Supply Chain, Supply Chain Management, Supply Chain Management Software, Team Lead/Manager, Team Player, Time Management, Willing to Travel
Job Description
Job Title: Customer Supply Chain Management Specialist
Posting Start Date: 32526
At TE you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable, and more connected world.
Job Overview
TE Connectivity is a global leader in industrial technology enabling a safer, sustainable, productive, and connected future. Our Digital Data Network (DDN) business unit supports the infrastructure behind high-speed data and cloud computing, serving some of the worlds most innovative companies.
As part of our commitment to delivering extraordinary customer experiences, the DDN BU is transforming how we manage customer delivery performance, focusing on segmentation, value proposition, and proactive engagement.
Role Overview
The Customer Delivery Experience Advocate plays a critical role in ensuring our strategic customers receive exceptional service across the end-to-end supply chain. This role supports a global network of factories and distribution centers and acts as a bridge between planning, customer service, and commercial teams.
You will be responsible for driving visibility, responsiveness, and continuous improvement in delivery performance with a strong focus on customer segmentation logic and value-based prioritization.
Key Responsibilities
- Take ownership of promoting and safeguarding the delivery experience for assigned high-priority customers.
- Monitor and analyze delivery metrics (OTD, LTE, LTA, STR, and PDTD) and escalate risks proactively.
- Act as the primary liaison between sales, customer care, and supply chain planning teams-ensuring agility in operations and customer-centric outcomes, ensuring timely insights and follow-up with planners.
- Own the weekly CDX report process, ensuring timely insights and follow-up with planners.
- Collaborate with planning, factory, and distribution center teams to resolve delivery issues.
- Drive adoption of tools such as the Escalation App and Late Reason Code Program.
- Support implementation of customer segmentation logic and CVP-aligned service levels.
- Participate in QBRs and customer-facing discussions to represent delivery performance.
- Identify process gaps and lead improvement initiatives across the supply chain.
- Ensure documentation and knowledge sharing to support scalable execution.
- Drive cross-functional collaboration and facilitate process improvements.
Job Requirements
- Bachelors degree in Business Administration, Supply Chain Management, Logistics, Industrial Engineering, or a related field. An MBA or Masters degree is preferred.
- 5 years experience in a multinational and high-growth industry.
- Highly desirable experience in people management, leading diverse teams in a global environment.
- Proven ability to act as the primary liaison between sales, customer care, and supply chain planning teams-ensuring agility in operations and customer-centric outcomes.
- Material planning experience is preferred.
- Strong experience in driving cross-functional collaboration and facilitating process improvements.
- Excellent communication and interpersonal skills to engage effectively with cross-functional teams and stakeholders.
- Highly competent with supply chain management software (SAP). Must IBP is a plus and analytics tools.
- Strong analytical skills with the ability to interpret complex data and drive actionable insights.
- Ability to work across time zones and manage competing priorities.
Location
Remote - role based in Hermosillo, Sonora.
Travel
25-50%
What your background should look like
Generally requires a Bachelors degree in an appropriate field with a minimum of 5 years of progressively responsible professional-level experience. A Masters degree or higher or local equivalent may be preferred at this level.
Competencies
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork.
Job Locations
- Posting City: Hermosillo
- Job Country: Mexico
- Travel Required: 25 to 50%
- Requisition ID: 149804
- Workplace Type: Remote
- External Careers Page: Logistics
T
TE Connectivity plc
TE Connectivity is an industry leader with an entrepreneurial spirit, fueled by innovation and collaboration. Our emphasis on forward thinking has attracted the brightest industry minds, allowing them to thrive and create breakthrough solutions that deliver a competitive advantage to our customers.
TE Connectivity is a global, $12.1 billion company that designs and manufactures over 500,000 products that connect and protect the flow of power and data inside the products that touch every aspect of our lives. Our nearly 90,000 employees partner with customers in virtually every industry—from consumer electronics, energy and healthcare, to automotive, aerospace and communication networks—enabling smarter, faster, better technologies to connect products to possibilities.
10,000 employees or more
Electronics, Components, and Semiconductor Mfg
http://www.te.com/usa-en/home.html