Dept: SalesJob Title: Customer Success SupervisorReports to: VP of Sales or Sr. VP of Sales and MarketingWells Pharma. Houston, TX 77054TypeFull-timeNumber of openings1Schedule– 8-hour shift– Weekend availability– Day shift– Night shiftBenefits– Health insurance– Paid time off– Dental insurance– 401(k)– Vision insurance– Life insurance– 401(k) matching– Flexible spending account– Employee assistance programAbout the Job The Customer Success Supervisor will lead and coach a team responsible for order fulfillment, account support, and sales growth within the hospital customer base. This role bridges operational tasks with commercial objectives, ensuring exceptional customer experience while supporting business expansion.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.ESSENTIAL DUTIES & RESPONSIBILITIESManage daily activities of multiple Customer Success SpecialistsPrioritize team tasks, troubleshoot escalations, and enforce service standardsTrack KPIs for order entry accuracy, response time, and customer engagementCollaborate with Sales Leadership on product expansion strategy and account prioritizationDrive improvements in onboarding, communication, and operational SOPsTrain and onboard new hires into processes, tools, and customer service standardsFollows established sales operating procedures and best practicesPerforms all other related duties as assigned by managementKNOWLEDGE AND SKILLSCustomer centric + Excellent verbal and written communication skills; the ability to interact effectively with potential customers via phone and emailStrong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and CRM/Salesforce experience preferredIn-depth understanding of company services and its position in the industry: pharmaceutical products, compounding, and product offeringsHigh intellectual curiosity and integrityAccurately pronounce medical and pharmaceutical terminologyHigh organizational skills, multitasker, prioritize and manage time efficiently, attention to detail, and possess high level of accuracyMust be a self-starter and results-drivenHigh adaptability in an environment with significant changeWillingness to work collaboratively and ability to demonstrate effective teamworkSensitivity to confidential documents and informationQUALIFICATIONS3–5 years in a supervisory role within customer service, inside sales, or account managementStrong understanding of order entry, pharmacy workflows, or healthcare logisticsAbility to lead a team in a fast-paced, high-accountability environmentSalesforce and reporting/dashboard experience requiredExcellent leadership and customer communication skillsAssociate's Degree preferred but not necessary.Experience with CRM software (i.e. Salesforce) preferredGenuine interest in pharmaceutical productsProficiency in Microsoft Office plus in written and verbal communicationsMust be able to maintain above average attendance and punctualityEDUCATION AND/OR EXPERIENCE :High School Diploma/GEDAssociate's Degree preferred but not necessary.LANGUAGE SKILLS:Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.MATHEMATICAL SKILLS:>Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.REASONING ABILITY:Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.COMPUTER SKILLS:To perform this job successfully, an individual should have knowledge of Accounting software; Contact Management systems; Database software; Internet software; Spreadsheet software and Word Processing software.PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds.Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.WORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EXPECTATIONS subject to change as new operating systems are implemented.#J-18808-Ljbffr